What happens if an agent misses an incoming chat?

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• What happens if an agent misses an incoming chat?

  If an agent misses an incoming chat, a task is created for the missed chat by default and is automatically assigned to the record owner.

• Answer Incoming Chats

  How to pick an incoming chat? When the visitor initiates a chat, the chat request will pop-up mentioning the visitors Name/Random ID and Question. Click on the Accept button to answer the chat. ​ How do I end a visitor chat? Once the chat ...

• Install agent using distributor

  A distributor is an unattended access agent that helps discover and manage the computers in the domain it is deployed in. It helps reduce the need for time-sensitive manual deployment processes. You can use a distributor to configure unattended ...

• Personalize your incoming chat sounds

  You can also personalize the sounds of your SalesIQ account, which can be used to notify you of certain events. These sound notifications can be personalized for various visitor and operator events. You can also choose to mute or unmute sounds while ...

• Running a Test Chat

  You have now enabled your Zoho SalesIQ, but before you can start connecting with your customers instantly, you will need to configure your Zoho SalesIQ operation to ensure you maximize each-and-every interaction with your customers. Before you launch ...