What is a bounce?

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• What is a bounce?

  Bounces occur when sent emails cannot be delivered. Typically, the email server will send you an error message, detailing the reason for any bounces. Bounces come in two categories: hard and soft bounces. A soft bounce is just a temporary delivery ...

• Understanding Email Delivery and Bounce

  When you need to get an important message to a customer, one of the fastest ways to do it is by email. Despite several new and modern communication techniques, email stays the most preferred channel for customers when they need help from a business. ...

• Why am I receiving bounce messages when I did not send any emails?

  To spoof emails, spammers extract email addresses and send emails from a manipulated identity. In order to not receive any bounce message. While sending spoofed emails, in order to avoid return responses and bounce messages, spammers will edit and ...

• What should I do when I receive bounce messages for the emails I did not send?

  Check your sent folder for unauthorized emails. If you find any, and in case you are sure that you did not send it, there might be a chance that your account is compromised. In case you suspect your account is compromised, Change your account ...

• While sending mass emails, I keep getting notices saying that some of my emails have been blocked. However, nothing shows up when I run the email bounce report. Is there a different report I should run to know what is happening?

  Blocked emails don't get listed in the bounced emails category. So you won't be able to see the blocked emails in reports. Through advanced filters, you can filter records of the blocked emails in the list view. We will be supporting this in future.