What is the ENTERPRISE SUPPORT plan in Zoho CRM Plus?
Our Enterprise Support plan is a comprehensive paid support plan that gives you access to 24/7 support assistance via email, live chat, telephone, and the Zoho CRM Plus community with a maximum response time of one hour. You will be assigned a dedicated Technical Account Manager to help you get the most out of your Zoho CRM Plus account and you will also provide you with quarterly reports on your account usage. This plan is available to customers with more than 25 user licenses.
Here's what is included with the enterprise support plan for Zoho CRM Plus:
Features | Enterprise support |
Availability | Customers with more than 25 users |
Cost | 25% of the license fee |
Subscription period | Yearly subscription |
Response time | 1 hour |
Phone support | 24x7 |
Live chat support | 24x7 |
Dedicated customer relationship manager | Yes |
Onboarding support | Yes |
1-on-1 session | Yes |
Quarterly report [feature usage and feature recommendations] | Yes |
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