Frequently Asked Questions: Zoho Show for Jira

Frequently Asked Questions: Zoho Show for Jira

What is the Zoho Show for Jira add-on? 
The Zoho Show for Jira add-on enables you to create, upload, publish visually attractive presentations about project status, reports, ideas quickly and seamlessly. The Show add-on allows you to create presentations with the help of impressive Jira Cards. The presentations can also be shared with external users in view mode. 
 
Why should my team use Zoho Show for Jira add-on? 
Using Zoho Show and Jira together helps illustrate a bigger story or plan for your business and organizational projects with the use of engaging presentations.
 
Is the Zoho Show add-on free? 
When you download the Zoho Show add-on, a 30-day free trial will be initiated automatically. When your trial is finished, you can later subscribe to a paid plan, here. 
 
Can I extend my free trial period?
You cannot extend your free trial period for the Zoho Show for Jira add-on. You can get pricing plan information and subscribe for a paid plan after your free 30-day trial period, here. 

Do existing users have to sign up for Zoho Show?
Not at all. You just need to create your account with Atlassian to start using Zoho Show for Jira. 
 
How do I install or configure Zoho Show within Jira?
Installing the Zoho Show Jira add-on is quick and easy. Follow these steps in our user guide to install and start creating your marketing, sales, and all other business presentations within Jira.
 
Where is my presentation data stored?
All your presentation data created using Zoho Show within Jira is stored in Zoho's servers. All Zoho products are GDPR compliant and keep both individual and business data safe and secure. 
 
What happens to my data if I disable or unsubscribe to the Zoho Show add-on? 
When you unsubscribe from Zoho Show for Jira, Zoho holds your data until a period of 15 days (if you had a free plan) and 60 days (if you had a paid plan). After this time, the data will be deleted. 
 
Do payments for the add-on recur automatically?
Yes, your Zoho Show add-on account recurs automatically unless it is canceled before the next billing date listed on your account. If you do not want your account to renew automatically, you must cancel before the renewal date.
 
How do I uninstall the Zoho Show add-on from Jira?
To uninstall the Show add-on, go to Jira Settings, click Manage add-ons, then Uninstall the Zoho Show app.
 
What customer support do you offer for Zoho Show add-on users?
You can write to our support personnel any time at show-jira@zohoshow.com, or check out our Jira support page for further help.

Where can I learn more about using Zoho Show?
You can find in-depth documentation for using the Zoho Show presentation software in our Knowledge base. 

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