What should I do when I receive bounce messages for the emails I did not send?

What should I do when I receive bounce messages for the emails I did not send?

  1. Check your sent folder for unauthorized emails. If you find any, and in case you are sure that you did not send it, there might be a chance that your account is compromised.
  2. In case you suspect your account is compromised,
    1. Change your account password immediately.
    2. Check User Activity log.
    3. Log out from all existing devices.
    4. Contact our support for further assistance.
  3. If you did not find any unauthorized emails, then the bounce emails you received will be a result of return-path spoofing. To avoid this,
    1. Set up a strict SPF record or request your admin.

    • Related Articles

    • Why am I receiving bounce messages when I did not send any emails?

      To spoof emails, spammers extract email addresses and send emails from a manipulated identity. In order to not receive any bounce message. While sending spoofed emails, in order to avoid return responses and bounce messages, spammers will edit and ...

    • Where can I find lost emails

      From time to time, your emails may get lost in the process of reaching your contacts. There are a few different reasons this might happen, but when it does, it's helpful to find out why and rectify the issue. If you've experienced this problem, keep ...

    • What Happened to my Lost Emails

      From time to time, your emails may get lost in the process of reaching your subscribers. There are a few different reasons this might happen, but when it does, it's helpful to find out why and rectify the issue. If you've experienced this problem, ...

    • Understanding Email Delivery and Bounce

      When you need to get an important message to a customer, one of the fastest ways to do it is by email. Despite several new and modern communication techniques, email stays the most preferred channel for customers when they need help from a business. ...

    • Can I receive and send messages to LinkedIn users?

      No, you cannot send and receive messages on LinkedIn due to API limitations imposed by this network. However, you can continue to send and receive messages for your Facebook and Twitter social channels.