When I send an email to a customer from Gmail, will the communication get automatically updated in Zoho CRM ?

When I send an email to a customer from Gmail, will the communication get automatically updated in Zoho CRM ?

Yes, when you configure your Gmail POP/IMAP account then your customer communication will be visible in different email clients and Zoho CRM. This will get updated ONLY if the particular contact's email address is available in Zoho CRM.