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Adding users as light agents
One of the default profile, Light Agent can be assigned to users outside of your customer support team without having to pay for additional seats. Light Agents will have restricted permissions in your Zoho Desk. They cannot edit the fields in the ...
Who are light agents in Desk?
Light agent is a profile that can be assigned to users in Desk. It is for users who are not part of the customer support team. Although there is no limit to the number of light agents you can add, users with this profile will have restricted ...
Assigning Users and Applications
You can add users to your organization and grant them access to individual applications in Zoho CRM Plus. This allows you to manage users and their application access to Zoho CRM Plus's features and functions, making it easy to limit who has access ...
How do I add a light agent in Desk for Zoho CRM Plus?
1. Access the Desk application in Zoho CRM Plus. 2. Click the Setup icon on the top bar. 3. Click Agents under Users and Control in the Setup landing page. 4. Click New Agent in the top-right corner of the Agent List page. You can also click the ...
What actions can a light agent perform in Desk?
Light agents can: View tickets, accounts, contacts, articles, activities, reports, and dashboards. View Company, Products, Personal Settings (except signature), and Support Contract details under Setup. Leave private comments ...