Why are cases submitted through websites not captured in the Cases module?

Why are cases submitted through websites not captured in the Cases module?

Sometimes, cases submitted through websites may not be not captured in the Cases module if:

  • HTTP is being used in your web form HTML codes. This needs to be changed to HTTPS in the Form Action.
  • There are changes in the web form script.
  • You are using the incorrect domain name.  
  • The web form is inactive.
  • You don't have the permission to view cases.
  • The necessary web form action entries in your HTML page have been removed while customizing the web-to-case form.






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