Why can't I see the emails in CRM even after configuring the POP account?

Why can't I see the emails in CRM even after configuring the POP account?

There could be two reasons why you are not able to see the emails even after configuring the POP account.   

Reason 1: You may have selected the incorrect POP configured account's email address in the mailbox. If you click Setup > Channels > Email, the mailbox will list all the POP configured mailboxes and the Zoho mailbox. Please ensure that you have selected the exact mailbox you want to fetch emails from. See Also Configure Mailbox 



Reason 2: You may have added the same email address as that of the POP account's and may have set it as the default email address. By doing so, the email address will be listed in the mailbox. You can check the same by following the steps given below:   

  1. Click the Email tab.

  2. Under Account Details, ensure that the Set Default Email ID selected is that of Zoho. (for example, yourname@zoho.com)

Ensure that you have not selected the Default Email address to be the same as that of the configured POP account. The reason being that both the default email address and the configured POP account's email address will be displayed in the mailbox. You will not know which is the mailbox that needs to be selected to fetch mails inside CRM as both the email addresses will be the same.

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