Will all my calls be recorded by default in Zoho CRM?

Will all my calls be recorded by default in Zoho CRM?

No. Calls are not recorded in Zoho CRM by default. However, you have an option to request a call recording.

  1. Click Setup > Channels > Telephony > PhoneBridge
  2. In the Twilio Configuration page, click Edit next to the phone number you have added.
    Click Advanced Options. Under this section, select Yes for Call Recording.

    Note: Twilio records calls and you may be charged for this in your Twilio account.
         See more
         How much does it cost to record a call?

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