Working with Chapters and Articles

Working with Chapters and Articles

Creating an Article:

Click Create Article in the top-right side of your Manual.
In the editor, you can start writing your article.

Adding a Chapter:

Click the button with three dots in the top-right side of your Manual.
From the drop-down, select Manage Chapters & Articles.
Click the + icon to create a new Chapter.
Enter the name and click Create.

Re-naming Chapters and Articles:

Click the button with three dots in the top-right side of your Manual.
From the drop-down, select Manage Chapters & Articles.
Mouse over the name of the Article or Chapter and click the pencil icon in the right.
Edit the name and click the tick icon in the right.

Re-ordering your Chapters and Articles:

Click the button with three dots in the top-right side of your Manual.
From the drop-down, select Manage Chapters & Articles.
Drag and drop your Articles into a Chapter and order them any way you want.

Commenting on an Article:

To get conversations started around an Article, all you need to do is post an update or share your thoughts there.

To do this:

Click the comment count seen in the right.
Enter your comment and click Post.

Publishing your Article:

Your article cannot be seen by other members of your Manual unless it is published.
To publish your Article: 
Click the arrow icon seen in the right.
Add a message and click Publish.

Exporting your Article as a pdf:

Go to the preferred article.
Click the button with three dots in the top-right side of your Article.
From the drop-down, select Export as pdf.
Your pdf file gets downloaded.

Following an article:

When you follow an Article, you will receive an email notification and a push notification for all updates related to that Article.
Go to the preferred article.
Click the button with three dots in the top-right side of your Article.
From the drop-down, select Follow.

Bookmarking an article:

You can bookmark an article for future reference. The article will be listed under the Bookmarks section under your My Feed page.
Go to the preferred article.
Click the button with three dots in the top-right side of your Article.
From the drop-down, select Bookmark.

Deleting an Article:

Go to the article to be deleted.
Click the button with three dots in the top-right side of your Article.
From the drop-down, select Delete.

    • Related Articles

    • Articles in Chat Window

      The Articles tab helps you draft and attach the content, frequently wanted by the customers right on the chat window. This eases your work as the visitors would look for suitable articles in the Articles tab before approaching you for help. You can ...
    • Working with Tickets in the iOS App

      The Zoho Desk software enables users and agents to efficiently resolve customer issues. Each issue or complaint that an agent receives from customers is called a ticket. The ticket management system automates the resolution process. Now that we are ...
    • Working hours

      Super admins and admins can view and edit this information. Managers can only view this information. Staff members will not have access to this information. This section lets you define the working hours for your business. Additionally, you can set ...
    • Working with the ASAP Add-On for the Web

      Working with the ASAP Add-On for the Web Introduction The ASAP add-on for websites makes your help center available within quick reach for your end-customers. By integrating this add-on with your website, you can provide your customers with easy ...
    • Working with Invoices

      Once the sales stage reaches its final phase you may start working on the payment procedure. In this regard an Invoice plays a vital role, which is important for both Sales and Accounting purposes. An invoice is a bill issued by the vendor to the ...