Zadarma is a cloud-based PBX system that is integrated with Zoho CRM to provide features such as a voice menu, recording, transferring, conditional or unconditional forwarding calls, get call stats and much more. Use this integration and endow your teams to make or take calls without a hitch.

Setup integration

To set up the integration,

1. Go to Setup > Channels > Telephony.
   
2. Choose Zadarma from the PhoneBridge Marketplace.
   
3. Click Integrate.
   
4. Click Get it now, in the Zadarma page.
   

For configuration steps, click here.

Using Zadarma integration

After configuring the Zadarma integration in Zoho CRM, you can do the following:

• Click-to-dial an existing number in Zoho CRM to initiate a call.
  
• Use screen-pops to view the customer profiles while you're on an incoming call
  
• Automatically log every calls inside Zoho CRM.
  
• After finishing you call, you can perform any follow-up activities as required.