1. Navigate to Settings > Integrations > Zoho Campaigns.
   
2. Click Delete.
   

1. A pop-up appears. Remember that clicking on Delete will remove all the data synced or transferred during the integration, and you can choose any Zoho Campaigns account you wish to integrate with. Do note that the data in the Zoho Campaigns account will remain unaffected.
   

Push Data SalesIQ-Campaign

1. Other than these fields, you can choose four more fields to be mapped. Click on "Add More" to map other fields.
   

1. Choose the field you would like to map in SalesIQ from the drop-down under "SalesIQ Fields".
   
2. Then, choose the parallel field in Zoho Campaigns from the drop-down under "Campaign Fields".
   
3. The data fetched by SalesIQ will be pushed to the selected fields in Zoho Campaigns. You can also disable or remove the added fields using the "Disable" and "Delete" buttons.
   

1. If you wish to show the campaign details to all the Users irrespective of departments, then you can choose "All" option in Campaign details can be viewed by section.
   
2. You also have the option to select the departments who can view the Campaign details in the Zoho SalesIQ dashboard. To allow only selected departments to view the campaign details, choose the "Custom" option in the "Campaign details can be viewed by" section.
   

1. A search option will appear, click on the search bar.  The departments available will auto-populate in the drop-down, Choose the departments. Now, the users of the chosen department can only view the Campaign Details in Zoho SalesIQ dashboard.
   
2. You can delete the chosen departments by clicking on the "Remove" button.
   

1. Go to Settings -> Lead Scoring -> Add in Zoho SalesIQ.
   
2. Select Zoho campaigns in the condition drop-down.
   
3. The emails campaigns sent from your Zoho Campaigns will be listed in the next drop-down. Choose an email campaign.
   
4. Then choose an action based on which you would like to score the visitor.
   
5. Now select the points you would like to award for the specific action. 
   
6. Then, click on the Apply button.
   

1. Navigate to Visitor Tracking > Customize, select Zoho Campaigns in the condition drop-down.
   

1. All the campaigns sent via integrated Zoho Campaigns account will be listed in the next drop-down. Choose an email campaign.
   
2. Then choose an action based on which you would like to prioritize the visitor in the tracking rings.
   
3. Click Apply.
   

1. Go to Visitor History > Add symbol (+) > Create your views.
   

1. Now select Zoho Campaigns in the conditions drop down.
   

1. The emails campaigns sent from your Zoho Campaigns will be listed in the next drop-down. Choose an email campaign.
   
2. Then, select an action based on which you would like to get the visitor list.
   
3. Then, provide a name for your list and click on the Apply button.
   

1. The visitors visiting the website via the specified email campaign will be listed in a separate column.
   

Set chat triggers

How to set chat triggers to the website visitors from a specific email campaign?

You can set a special trigger to the visitors visiting your website from the email campaigns you have sent.

1. Naviagte to Settings > Automation > Intelligent Triggers > Add.
   
2. Specify a name for your trigger rule.
   
3. Choose a website on which the trigger rule should be activated.
   
4. Choose when would you like to execute this trigger to the visitor in "When the visitor" section.
   
5. Now select Zoho Campaigns condition in And if section.
   
6. The emails campaigns sent from your Zoho Campaigns will be listed in the next drop-down. Choose an email campaign.
   
7. Then choose an action based on which you would like to trigger the website visitor.
   
8. Select the type of trigger action you would like to perform to the website visitor in the drop-down.
   

Now when the visitor visits your website from the specified email campaign, then the action you have set (open chat window) will be triggered

1. Navigate to Settings > Automation > Intelligent Triggers.
   
2. Click Add.
   
3. Specify a name for the trigger rule
   
4. Choose a website on which you would like to activate the trigger rule.
   
5. Choose Leaves my website option as the instance at which visitors are to be triggered.
   

1. Choose the criteria based on which the trigger is to be set off.
   
2. Choose Add to mailing list option as the trigger type.
   

1. Add visitors to the campaign mailing list window will appear, which has two options:
   
1. Add to existing list.
   
2. Create new list.
   

1. Choose the Create new list option to generate a new list, then enter a name for the new mailing list in the text box. And, if you wish to accumulate and update the visitors at a periodic interval, choose between weekly and monthly.
   
2. Click Save.
   

1. If the condition and criteria of the visitor match then the visitor will be added to the email campaign list when they leave your website.
   

Identify Info from Campaign

How to identify website visitor's name and email id referred from Zoho campaign?

You can identify the website visitors from the campaigns by adding the below-mentioned SalesIQ parameter after the backlinks (which directs the customer to your website) in the campaign emails.

SalesIQ Params to be included after the callback links:

1. ?siq_name=$[FNAME]$ $[LNAME]$&siq_email=$[EMAIL]$

Example:

1. https://www.yourlink.com/?siq_name=$[FNAME]$ $[LNAME]$&siq_email=$[EMAIL]$

In case if the URL contains the question mark (?) at its suffix then include the backlink preceded by an ampersand (&) symbol.

Example:

1. http://www.yourlink.com/ /index.php?module=Products&siq_name=$[FNAME]$ $[LNAME]$&siq_email=$[EMAIL]$

If not, then include the backlink preceded by the question mark (?) as shown below.

Example:

1. https://www.yourlink.com/?siq_name=$[FNAME]$ $[LNAME]$&siq_email=$[EMAIL]$

Also, ensure that you have embedded the SalesIQ code into your website source file to start tracking. Click here to know more about embedding the SalesIQ code.

1. Navigate to Settings > Automation > Intelligent Triggers.
2. Click Add.
3. Specify a name for the rule.
4. Choose a website in which you would like to activate the trigger rule.
5. Choose the instance at which the trigger rule is to be set off.
6. Choose a Campaign UTM variable from the choose a condition and criteria drop-box. 
7. Enter a value for the set condition.
8. Then, Select an action from the list followed by setting up your required time to trigger the action.
   

How to route visitors to your operators based on the Campaign UTM variables?

1. Navigate to Settings > Automation > Visitor Routing.
2. Click Add.
3. Specify a name for the rule.
4. Choose a website on which the rule is to be activated.
5. Choose a Campaign UTM variable from the condition drop-box.
6. Enter a value for the set condition.
7. Choose on what basis you would like to route visitors to your operators. 
8. Click the "+" symbol to choose the operators to whom you would like to route.
9. To remove the added operators, hover over the agents and click the "-" symbol.
   

Is it possible to make the chat button clickable in my campaign emails?