It is always worth putting some time and effort into choosing and setting up a phone system for your business. The goal is to give your candidates an easy way to get in touch with you and provide them the best experience, answer their questions, and address their concerns. A good PBX (Private Branch Exchange) system is also of great help to your recruiters. 

The Zoho PhoneBridge feature connects the PBX system and the Zoho Recruit system that holds all the important details of your candidates and clients. This feature offers you a platform to manage incoming and outgoing calls. It also reminds you of scheduled calls, identifies callers, and matches their details with candidates' records in Zoho Recruit.

Availability

Permission Required: Users with Administrator profile can configure the PBX and set up the integration.

Note: All Incoming and Outgoing calls can be tracked under the To-do's sub tab.

What You Can Do With Zoho PhoneBridge

• Manage outbound and inbound calls from Zoho Recruit
• Easily see the notes, email conversations, and other data of the caller
• Get reminders for your outbound calls
• Dial calls with a single click
• See any calls that you missed while you were away
• Add a call description during the call

Supported PBX Systems

Benefits

• Know who is calling and be ready with the right information before the call.
• Never miss out on calls as a missed call could be a candidate lost to your firm.
• Set reminders for calls so that you do not miss the opportunity to call the candidate.
• Jot down a call description during or after the call so you don't have to remember the details after the call.
• Quickly see key details in the business card view before you answer a call from a candidate or client.

Regardless of permissions, any user receiving an incoming call will get a business card view of the details of the contact or candidate.