Accounts
Troubleshoot sign-in related issues
Why can't I access my Zoho account? If you're unable to access your Zoho account, one of the following cases might be the reason. You've reached the daily sign-in limit. You've have reached maximum sign-in attempts Your IP address is restricted from ...
Troubleshoot password related issues
How do I change my account password? Sign into your Zoho account . Click Security and then click Change Password . Enter your current password and new password. Re-enter your new password and click Save . You can additionally terminate your active ...
Troubleshoot SAML related errors
Error Message Reason Solution Your organization has configured SAML authentication, please sign in via SAML credentials You cannot sign in to your Zoho account via any linked account, if your organization has mandated you to sign in only through SAML ...
Troubleshoot MFA related issues
Introduction If you have set up multi-factor authentication (MFA) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access ...
Disable Multi-factor Authentication
To disable MFA settings for your Zoho account: Sign in to your Zoho Account. Click Multi-factor Authentication. Use the toggle bar on the top-right corner to disable MFA. For security reasons we recommend you not to disable MFA, but to set up and use ...
Backup Verification codes
What are Backup Verification codes? Backup verification codes are a set of 12 digit codes that you can generate when you enable multi-factor authentication (MFA) for your Zoho account. You can use these codes if you lose your MFA device or have ...
Trusted Browsers
What are Trusted Browsers? You can trust a browser you are using to sign in to your Zoho Account. Once you trust a browser, we won't request your second factor verification when you sign in for the next 180 days. Based on your organization policy, ...
YubiKey
What is YubiKey? YubiKey is a physical security key used for authentication purposes. These hardware plug-in devices support FIDO authentication protocols namely Universal 2nd Factor (U2F) and Universal Authentication Framework (UAF). They help ...
Time-based OTP
What are TOTP Authenticator apps? TOTP Authenticators are mobile applications that use time-based one-time password (TOTP) to verify you during multi-factor authentication. You can sign in to your Zoho account via authenticators such as Google ...
Mobile-based OTP
If you've set up your mobile number as the multi-facto authentication (MFA) mode for your Zoho account, you will receive a one-time password to your registered mobile number when you to sign in to your account. To register your mobile number for MFA: ...
Introduction to MFA
What is Multi-factor Authentication? Multi-factor Authentication (MFA) is an additional identity verification step that can secure your account from potential intruders. With MFA enabled, in addition to entering credentials, users must verify their ...
Close your Zoho account
Closing your Zoho account will result in of all of your data being permanently deleted. If you're a personal user: Sign in to your Zoho account. Click Settings and scroll down to Close Account. Click Close Account. Choose the reason for closing your ...
Manage your organization
Only administrators can view the Organization section in the Zoho account. SAML Authentication SAML is an XML-based open-standard framework for authorization and authentication of users between an identity provider(IdP) and service provider. If ...
Privacy
Data Processing Addendum What is DPA? The Data Processing Addendum is an agreement you make with Zoho Corporation to process your personal data based on GDPR/CCPA regulations. This agreement is an addendum to our terms of service and privacy ...
Configure your Zoho account settings
Preferences You can manage your preferred date format, privacy settings, and newsletter subscriptions under the Preferences section. To change the date format: Sign in to your Zoho account. Click Preferences under Settings. Click Date Format, then ...
Secure your Zoho account
In addition to securing your Zoho account via passwords and multi-factor authentication, there is a slew of measures you can follow to ramp up your account security. Security Question By adding a security question, you can regain access to your Zoho ...
Manage your Zoho profile
How to change my profile picture Sign in to your Zoho account. Click Personal Information under Profile. Hover the cursor over your profile picture and click . In the pop up window, select the image you wanted to keep as the profile picture, then ...
Offline account access using OneAuth
If you are trying to login to your account but do not have internet access on your mobile device, you can still login to your Zoho account using an offline token provided by the OneAuth app. How can I access my account offline? When you try signing ...
Secondary devices in OneAuth
You can install the OneAuth app on multiple devices and designate one of them as your primary device. This is useful when you don't have the primary device with you but need to log in to your Zoho account. If you happen to have only one device, it ...
OneAuth settings
Location Sense If you're someone who logs in and out of your account frequently, then you may find the notifications too much of a distraction. Location Sense can ease your sign-in experience in such scenarios by enabling Safe Locations. Safe ...
OneAuth authentication modes
After you install OneAuth, make sure to allow notifications for the OneAuth application. You will receive a notification only when you are trying to sign in to your Zoho account. Face ID Face ID is Apple's cutting-edge bio-metric recognition ...
What is OneAuth?
OneAuth is the new multi factor authentication app created by Zoho to add an extra layer of security to your Zoho account and protect it from password breaches. Accounts secured only by login credentials are at risk of being compromised. Anyone who ...
Federated Sign-in
Federated Sign-in allows you to access your Zoho account from third party identity providers (IdP) such as Google, LinkedIn, Facebook, Microsoft etc. To sign-in via third party IdPs: Go to Zoho Accounts sign-in page. Click your preferred IdP ...
Sign in using One-Time Password
You can also sign in to your Zoho account using a One-Time Password (OTP). To sign in via OTP, you have to add a mobile number to your Zoho account. Go to Zoho Accounts sign-in page. Enter your your email address or mobile number, then click NEXT. ...
Sign-in Modes
Zoho Accounts offer multiple first-factor authentication modes. In addition to using your account password, you can Sign in using OTP Use Federated sign-in Use SAML based SSO
SAML terminologies
Identity Provider (IdP) An identity provider maintains a directory of user credentials. It authenticates a user and sends authorization information about them to the service provider. Service Provider (SP) A service provider is a website that hosts ...
SAML integration with Okta
Okta is a secure identity cloud that links all apps, logins and devices into one unified fabric. You must obtain the login URL, logout URL, and the certificate and submit it at Zoho. Using the preconfigured Zoho App Log in to your Okta account. ...
SAML integration with ADFS
Active Directory Federation Services( ADFS ) is a Single Sign On solution created by Microsoft. ADFS manages authentication through a proxy service hosted between Active Directory (AD) and the target application. You must obtain the login URL, logout ...
SAML integration with Azure
Azure offers building and hosting solutions using Microsoft's products and their data centers. Sign in as admin to Microsoft Azure Portal as an admin. Click Azure Active Directory. Click Enterprise applications in the left navigation menu. Click New ...
SAML integration with OneLogin
OneLogin uses IAM to secure user access to applications and devices and increases end-user productivity through SSO. You must obtain the login URL, logout URL, and the certificate from OneLogin. You can do this in two ways: Either use the SAML Test ...
SAML integration with Google
Google IdP is a user management platform for Google Apps and services. Sign in as administrator to your Google Admin console. Click Apps. Click SAML Apps. Click the plus (+) icon in the bottom corner of the screen. Click SET UP MY OWN CUSTOM APP at ...
SAML integration
Zoho supports various Identity Providers (IdP) to configure SAML based Single Sign On (SSO) for your Zoho account. Learn how to configure SAML with: Google OneLogin Azure ADFS Okta
Configure SAML in Zoho Accounts
You'll need an org account with Zoho before you configure SAML with Zoho Accounts. You can create an org account by signing up for business applications: Zoho One, Zoho Mail, Zoho Docs, and Zoho Vault. Sign in to your Zoho account as administrator. ...
Configure SSO
SSO via SAML involves Zoho trusting the assertions provided by your Identity Provider (IdP) to grant access to your users. This trust must be established by configuring SAML at your IdP and at Zoho. Steps involved in configuring SAML for your Zoho ...
How does SSO works?
IDP intitiated flow The user wants to access a Zoho service. The user logs in to their Identity Provider (IdP )and chooses the Zoho application. IdP will create a signed SAML assertion response, which is sent to the ACS (Assertion Consumer Service) ...
SAML Overview
What is Single Sign-on? Before understanding what Single Sign-On (SSO) is, we must go through how traditional authentication works. A service will present the user with a login page where the user must submit a set of login credentials i.e., username ...