Assist
Unattended Access for Windows and Mac
Install the unattended access installer to configure a device running Windows or MacOS for unattended access. Once the device is configured for unattended access, you can access and troubleshoot the device remotely. To download the unattended access ...
Unattended Access Installation for Raspberry Pi
Install the unattended access installer to configure a Raspberry Pi for unattended access. Once the configuration is complete, you can remotely view, access, and troubleshoot the Raspberry Pi device. To download the unattended access installer in ...
Unattended Access Installation for Linux
Configure a Linux computer for unattended access by installing the unattended access installer. Once you complete the configuration process you can view, access and troubleshoot the computer remotely. For Linux OS versions Ubuntu and Debian, the ...
Session Confirmation
Session confirmation enables your remote customers to authorize whether you can access their computer. However, enabling it for your remote customers is optional. If you're supporting customers who comply to standards such as HIPAA or your customers ...
Access Devices
Access devices from Zoho Assist website Go to www.assist.zoho.com. Log in to your account using Zoho Assist credentials. Navigate to Unattended Access. Click CONNECT beside the computer you want to connect to.
Adding Filters
You can save your time while searching for particular computers in the list by adding filters to it. Filters support a variety of criteria such as Mac OS, Windows, Online and Offline status modes to sort the computers in the list Steps Navigate ...
Wake on LAN
You can easily boot up or turn on a remote computer from a completely shutdown state by using Wake on LAN. If you want a system to be turned on when your customer isn't sitting in front of it, then Wake-on-LAN will be handy. It is easy to setup as ...
Bulk Deployment Manager
Bulk Deployment Manager is a tool for distributing Zoho Assist Unattended access agent to remote computers. It is an intuitive tool that makes unattended access agent deployment simple and reduces the time-intensive manual deployment ...
Remote Support
Remote support sessions or on-demand sessions can be used to access and troubleshoot your remote customer's computer or android device from every nook and corner of the world. You can support both Windows and Mac computers. In order to initiate a ...
Start Session
Connecting from Windows using Desktop Plugin Go to www.assist.zoho.com. Log in to your account using Zoho Assist credentials. Click present at the top right corner of the main window. Download the technician app for the required OS. Double click ...
Invite Customer
This section explains the multiple options provided by Zoho Assist to invite your customer to a remote support session. Once you start the session, you'll see the Technician Console as shown below. ...
Join Session
Joining session using Session ID Go to assist.zoho.com/join. Enter the session ID shared by your technician and click JOIN SESSION. Click Download in the new browser that opens up. Double click on ZA_Connect.exe to join the remote support session ...
Schedule Session
Schedule a remote support session at your customer's convenient time when your customer is not ready for an instant remote support session. It can help you support customers on different time zones. Your customer receives an email notification once ...
Custom Email Templates
Customize email invitations for remote support sessions so that it suits your organization prospects. Yes. It's optional and the remote support email invitation has a default template. But who wouldn't want to customize? Now you can simply go ahead ...
Screen Sharing
You can share your computer screen online with anyone across the world using our Screen Sharing feature. It's simple to use and you can either start a screen sharing session instantly or schedule a screen sharing session depending on your needs. ...
Set Up Zoho Assist
Here you will find everything on how to setup Zoho Assist. It starts with re-branding Zoho Assist with your organization logo and creating a portal URL for your technicians. You can add technicians and grant permissions to specific technicians to ...
Rebranding
The users with administrative privileges can rebrand Zoho Assist by including their company logo, favicon and name, besides customizing the portal URL. By making use of this feature you can Upload your company's logo Upload your company's favicon ...
Manage Technicians
The manage technicians section allows you (Admin) to grant privileges to technicians to conduct remote support and/or unattended access sessions. All technicians added in your organization can access unattended computers by default while granting ...
Departments
Departments allows you to create and manage multiple divisions within your organization. Departments can be classified based on your customer's organization, product, geographic location or workgroup. Each department can have its own set of ...
Desktop Plugin
Desktop plugin helps you to quickly launch a remote support or unattended session right from your desktop. You needn't navigate to the website each time to use Zoho Assist and setting up the desktop plugin is pretty simple. Steps Click Apps present ...
Customer Widget
This feature provides you with a widget (HTML snippet) that can be easily embedded on your website. It allows your customers to join sessions from your webpage instead of using an email invitation or join.zoho.com. Your customers can join the session ...
Custom Domain
Custom Domain feature allows you to access Zoho Assist from the domain of your choice. For instance, your organization's name is Zykler and your website is "zylker.com" , you can access Zoho Assist using " assist.zylker.com" instead of ...
Terminology
Technician - The person who access remote computer and takes control of it. Customer - The person whose remote computer is accessed and controlled by the Technician. Technician Console - The run-time application that gets installed when the ...
Overview
Zoho Assist is a cloud-based remote support and remote access software that allows technicians to provide support to remote customers and manage remote computers located anywhere in the world. You can start a remote support session, be it attended or ...
Configure Domains
The list of domains validated for unattended access will be displayed here. You can add, manage, and configure domains. Navigate to Settings > Unattended access > Domains. All domains will be displayed by default. Select the domain which you want to ...