Lens
Zoho Desk
The integration of Zoho Lens with Zoho Desk allows you to initiate an instant or scheduled remote assistance session right from your Zoho Desk ticket. During the session, you will be able to guide the end-user by viewing the incoming camera stream. ...
Privacy Settings
Privacy Settings You can configure your privacy settings to manage the data that is collected and stored in Zoho Lens. Privacy settings let you consent to data gathered and processed from third-party services, limit usage through role-based access ...
Customer Console
The Customer Console is a toolbar that opens in the Zoho Lens customer app. The console is available to the customer during a remote assistance session and comes with a range of functions that aid in communication. The functions available to a ...
Technician Console
The technician console is a toolbar which contains the functions a technician can use to assist the person at the remote end. It is a browser-based console and does not require installation at the remote end. The functions available to the technician ...
EMAIL TEMPLATES
Create new templates to suit your organization's needs or use the default templates and edit them as required to align your invites to customers with your company style. You can use our customization options to: Use dynamic custom fields and ...
Custom Domain
The Custom Domain feature allows you to access Zoho Lens from the domain of your choice. For instance, your organization's name is Zykler and your website is "zylker.com", you can access Zoho Lens using "lens.zylker.com" instead of "lens.zoho.com". ...
Rebranding
The users with administrative privileges can rebrand Zoho Lens by including their company logo, favicon and name, besides customizing the portal URL. By making use of this feature you can Upload your company's logo Upload your company's favicon ...
Customization
Zoho Lens contains rebranding options that let you set your company's name, logo, favicon, and portal URL. You can use Zoho Lens from a domain of your choice by mapping the domain to Zoho Lens. Click the following links to check out our ...
File Manager
The file manager section allows Admins and Super Admins in Zoho Lens to view and download session recordings and snapshots that were captured during the session. Follow these steps to download session-related files: Choose File Manager from the side ...
Action Log Viewer
The action log viewer allows you to view and keep track of actions carried out in your organization for auditing and administration purposes. You can generate the logs for a specified time and range by applying filter parameters such as module, ...
Session Analytics
You can easily track your previous sessions using reports. You can choose from a wide range of custom views to visually analyze your sessions. View, analyze, and download remote session details for sessions carried out over the past few months. Stop ...
Session Recording
Session recording allows you to record sessions and use them for internal audits, session analysis, or demonstrations. Sessions are recorded seamlessly in the background and processed automatically. The saved recordings can be downloaded or ...
Session Analytics and Audit
Zoho Lens allows administrators to track activities carried out in their organization and provides them with metrics that aid them in making better decisions. You can keep track of all sessions in the organization with session analytics ...
Preferences
The Super Admin or Admin can use the Preferences section to set how the technician console will open in the browser when a new session is initiated. You can also enable or disable the notification that the technician receives when a customer joins a ...
Data Cleanup
Data Cleanup allows you to automate the sweeping out of all the redundant information in Reports and the Action Log Viewer at regular preset time intervals. To set the retention time for Reports and Action Log Viewer information: Navigate ...
How can a customer join a session?
This section will give you the steps a customer needs to follow to join a remote assistance session in Zoho Lens for each of the different invitation options. Joining a session using an SMS or email invite Click the link in the email or SMS that you ...
How to schedule a session
If you are struggling to assist customers in different time zones, or your customer is not ready for an assistance session, you can schedule a support session at a convenient time for you and your customer. Your customer will receive an email ...
How to start a session
This section will explain how you can start a remote assistance session in Zoho Lens. Go to lens.zoho.com.Log in to your account using your Zoho credentials. To start a session, click START NOW. Zoho Lens offers four ways to start a remote assistance ...
Remote Assistance Session
A remote assistance session in Zoho Lens allows product experts to provide work instructions to their customers or field technicians by accessing their smartphone. You can initiate a remote assistance session right from your browser and connect to ...
Email Configuration
Wanting to send emails with your support mail address in the from field instead of your technician's mail address? Yes, you can configure the email address of the sender account along with the reply-to and CC email addresses as long as you're the ...
Departments
Departments allows you to create and manage multiple divisions within your organization. Departments can be classified based on your customer's organization, product, geographic location or workgroup. Each department can have its own set of ...
User Management
The User Management section allows you, as the super admin or admin, to add technicians to your organization. The number of technicians you can add depends on the number of licenses you have purchased. Invites can be sent one by one or to a group of ...
Setup and Configuration
Find out how to set up Zoho Lens to optimize the way you use our software. Setup starts with rebranding Zoho Lens with your organization logo, creating a portal URL, and mapping your company's URL to Zoho Assist. You can then create multiple work ...
Terminologies
Technician: A technician is a person who can provide assistance to someone else at the remote end by accessing their smartphone camera. Customer: The person whose smartphone camera stream is being viewed by the technician to provide real-time ...
Overview
Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality. You can start assisting your customers instantly or ...