MarketingHub
Do merge tags work in test emails?
In test emails, merge tags will not work, but the merge tag code will be displayed. To check whether your merge tags are working properly: Create a test list and add your email address to it. Send the email to this list and check to see if the merge ...
How long does it take for a campaign to be reviewed?
We try to review and approve campaigns ASAP. Typically, the MarketingHub's review team checks to ensure there is no spam content and that your sender address comes from a private domain (e.g., @yourcompany.com), rather than a public one (e.g., ...
How do I clone my A/B test campaign?
You can clone your A/B test campaign by following these steps: From the navigation toolbar, choose Campaigns and select Email campaigns. Click the Filter icon in the top-right corner. Select A/B Campaigns and click Apply. Mouse over the A/B campaign ...
Is it possible to stop/cancel an A/B Test Campaign?
No, it is not possible to stop or cancel an A/B Campaign.
After sending an A/B campaign, can I decide the winner manually?
Yes, you can manually select the winner and send your campaign to the winner.
If both A and B score equally - who will be the winner?
If both A & B score equally, we will extend the test time by half an hour and recheck the results. If the result remains the same, then it is a 'Tie'. In this case, the test remains inconclusive. We will send you an email and you will have to choose ...
What should I do before promoting (through email newsletters) a webinar?
You should schedule a webinar in Zoho Meeting in order to promote it. Learn how to schedule a webinar in Zoho Meeting.
What should I do before promoting (through email newsletters) a survey?
You should create a survey in order to promote it. Learn how to create a survey in Zoho Survey.
Can I promote a survey more than once?
Yes, you can promote a survey more than once.
What should I do in Zoho MarketingHub after I create a survey in Zoho Survey?
After you create a survey in Zoho Survey, you are required to refresh your Zoho MarketingHub page in order to view the created survey in Zoho MarketingHub.
On whom and when will a Form submission journey trigger?
The series triggers for leads who sign up via the signup form associated with this journey. The messages will be sent as per the schedule. For example you can schedule the first message to be sent immediately after the lead joins the mailing list ...
What is an action skip criteria?
You can set a action skip criteria based on lead's field information or their activity on the perviously sent emails. The action will not be performed for leads who match the set condition.
What is eject criteria?
You can set conditions based on lead's field information or their activity on the previous emails to remove them from the journey process and push them into the end-of-journey actions or remove them from the entire journey.
What will happen if the signup form associated with a form submission based journey has been deleted?
If the source signup form is deleted, the leads who have already entered the journey will only be processed.
What is the minimum delay between emails?
The minimum delay between emails is one hour. For smart series and closed group, the minimum delay is one day.
On whom will a 'List entry' journey trigger?
The series triggers for leads who join the mailing list associated with the journey. The actions will be performed as per the schedule. For example you can schedule the first message to be sent immediately after the lead joins the mailing list (like ...
What will happen if the source mailing list is deleted?
If the source mailing list is deleted, the journey will be stopped and cannot be activated again. You can clone the journey, select another list, and activate.
When will a date-field journey trigger?
A date-field based journey will be triggered based on the date in the custom date-field associated with it.
What will happen if the date field associated with a date-field journey is deleted?
If the date field is deleted, the journey will be stopped and cannot be activated again. You can clone the journey, select another field, and activate.
On whom will a closed group journey trigger?
Closed group journey triggers to leads who are added to the associated list before the date and time you schedule to activate the journey.
What is meant by list freezing in a closed group journey?
The journey will consider only those leads who are added to list before the date and time you schedule to activate the journey. Leads entering the list after journey activation will not be taken into the journey.
Can I edit an active journey?
Yes. Editing an active journey will create another version of the journey. You can activate the new version once you're done with the changes. When the new version is activated, the previous version will freeze and will process only the leads who've ...
On whom will a re-engagement series trigger?
A re-engagement series will be triggered to leads based on their response to your email campaign. Associate an email campaign with the journey and create separate paths for unopens, opens and clicks.
Can I create a single re-engagement series for more than one email campaign?
No. If you want to create the same series of messages for another email campaign, you can clone the journey, make a copy of it and change the source email campaign to your choice.
Can I create more that one re-engagement series for a single email campaign?
No. You can create only one re-engagement journey per email campaign.
What will happen if the email campaign associated with a re-engagement series is deleted?
The deletion of the associated email campaign will not affect the journey. The series will still be triggered to the recipients who perform the specified actions.
On whom will smart series journey trigger?
The journey triggers for leads who join the mailing list associated with it.
When will a lead be skipped while pushing lead data to Zoho CRM?
When there is data missing in the mandatory fields When data entry in certain fields is invalid When there is a permission denial for the lead When there is a permission denial for the account in Zoho CRM
What will happen if custom field used in the eject criteria is deleted?
When the custom field used in the Eject Criteria is deleted, the journey will stop and cannot be activated again. You can clone the journey, change the criteria, and activate.
What will happen if custom field used in the action skip criteria is deleted?
When the custom field used in the Action Skip Criteria is deleted, the action will stop. You can edit the journey, create another version, change the criteria and activate. However, leads who have already entered the journey will continue to be ...
Why should I associate a topic with the journey?
When leads unsubscribe from the emails sent from journeys, they can choose to unsubscribe from the selected topic or from the entire organization.
What will happen is leads achieve the journey goal criteria after the set time period?
Leads achieving the goal criteria after the set time period will not be considered as goal achievers.
Why should I embed code in all my webpages?
You need to embed the provided code in your webpages' source code to enable tracking the number of visits.
How do I check if I've embedded code in my webpages appropriately?
You can use the Validate pages option to check if you've added the code correctly. To validate pages: From the Navigation toolbar, select Web Assistant and select Websites. Select your domain. Click the Validate button in the top-right corner. Enter ...
What are events and how do I define them?
Events are any user interaction with your website, like clicking a CTA, downloading a book, or submitting a form. You can set up tracking in the following two methods: By selecting the element directly from the webpage To do this: From ...
What's an OnSpot form?
Capturing leads at your events, conferences, and gatherings requires a form to collect the lead data. OnSpot form is a dedicated event form that can be customized to the needs of the events you run. OnSpot forms can be accessed by your leads on their ...
How's the QR code for an OnSpot form used?
QR code is generated for an OnSpot form you create. Leads who attend your event can scan the QR code on their devices like mobile and tablet and access the form.
Is it possible to create more than one OnSpot form?
No. You cannot create more than one OnSpot form. However, you can edit the existing and live OnSpot form and use it for another event.
How to add fields to the OnSpot form in the form editor?
From the Field settings tab on the left side of the page, drag and drop the required field to the form you are building to add the required fields.
What is lead source?
Lead source in OnSpot forms is the event from which you generate leads. Add the event as a lead source while you create a new OnSpot form.
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