Zoho Campaigns
How do I share reports?
You can share reports with anyone via a link. To generate a share link: From the navigation toolbar, choose Reports and select Sent Campaigns. Click the campaign for which you want to see reports. Click More and select Share Reports from the dropdown ...
What does 'auto-reply' mean?
This is an automatic reply configured by the recipient saying that they are away from work. Once they are back, they will have a chance to view and respond to the emails.
What are ‘forwards’?
The ‘Tell-a-Friend’ link is treated as a forward because of the similar function. Upon clicking the link, you can enter the email address you want to forward the campaign to.
Is it possible for other users in my organization to receive notifications on my campaign reports?
Yes. Enabling the Report Notification Settings will allow you to notify other admins and users through email.
Why can’t other users access my reports?
If other users can't access your reports, please check to make sure you have set the right privileges. From the navigation toolbar, choose Settings and select Manage Users. Open to the Privilege tab Enable Access campaign detailed reports, stats ...
How do I mass update a field of subscribers based on their campaign activity?
To mass update a field: From the navigation toolbar, choose Reports and select Sent Campaigns. Select the campaign you want to updates. Select the Recipient Activity tab. Click Mass Update. Select the field you wish to update from the drop-down ...
What is the difference between unique clicks and total clicks?
Unique Clicks - Number of recipients who clicked the links in your email campaign. Total Clicks- Number of times recipients clicked on your email campaign.
Why can't I see any click data on my text campaign?
You can't add links in text campaigns. Click data is only available if you have links in your campaigns.
What is CTOR?
CTOR (Click-to-Open Rate) tells you, how many subscribers clicked the links in your campaign compared to how many opened it. CTOR is calculated by dividing unique clicks by unique opens. It is an indication of your campaign content's effectiveness.
How do I add a callback URL?
From the Navigation toolbar, choose Settings and select APIs. Click Configure now. Enter a callback URL. Choose a Request Type. Click Update.
How do I view my API Authentication token?
From the Navigation toolbar, click Settings and select APIs. Select API Authentication Token under Get your API Key
How do I generate the ZSC key?
From the Navigation toolbar, click Settings and select APIs. Click Generate ZSC Key.
Why my email campaign is put on hold?
Every email goes through a review process where our moderator reviews it and ensures that your email meets our industry standards. Often, the emails are approved without any further questions from our end. However, if we need more information from ...
How do I avoid running into the spam filter?
Avoiding some words in your subject/content. Domain Words to be avoided in subject line Retail as seen on, discount, buy, clearance , free, offer, money, pay, $50, 50% Personal meet singles, dear friend, please help, desperate Get rich quick ...
What if a separate domain is neither feasible nor essential for my business?
It is always good to have a separate domain to improve your credibility factor. In such cases, get in contact with the support team for how to proceed.
What is the advantage of being in my recipients' email contact list?
By getting into your recipient's contact list, you can ensure that your emails will not land in junk/spam folders. As an added advantage, your content will not be subjected to an extreme review process, since you are among the receiver's trusted ...
How can I get an email's message header?
The process varies for different email clients. Most email clients allow you to view message headers by clicking the 'more' icon or using an option which appears on opening a specific email.
What is the significance of message headers?
It is unique for each and every email. They can be used to verify the sender's credibility using the details provided. They are for the contacts to ensure that an email is genuine and hasn't been tampered with. Message headers can come in handy when ...
What are message headers?
Message headers give away some important details including: Email source ('From' address) IP address/Server from which the email was sent Detailed footprint path through which the email was transmitted Message content
What is the CAN-SPAM act?
CAN-SPAM (Controlling the Assault of Non-Solicited Pornography And Marketing) is an Internet solicitation law passed in 2003. Non-compliance with this law will lead to severe penalties, and in some cases is considered a criminal offence.The most ...
What are some different complaint types?
Mark as spam: When a user simply marks the unwanted email as spam. Users typically choose this option when the unsubscription process is too complicated. Manual complaints: When a user complains about your email to their ISP, a domain's anti-abuse ...
What is a bounce?
Bounces occur when sent emails cannot be delivered. Typically, the email server will send you an error message, detailing the reason for any bounces. Bounces come in two categories: hard and soft bounces. A soft bounce is just a temporary delivery ...
What is a conversion rate?
The conversion rate is used to measure the number of contacts or potential leads that have been able to convert, i.e., complete a desired action. Obviously, 'unsubscribe' and 'mark as spam' don't count as desired activities but they do count toward ...
I'm trying to add a sender address. I’m not receiving the verification email to confirm it. What do I do ?
In the rare occurrence that our mail does not find its way to your inbox, follow these steps to resolve the issue: Have you setup any filters for your mailbox? If yes, check your email filters. Do you have POP/IMAP configured to your email account? ...
How long does it take for my campaigns to be reviewed?
We try to review and approve your campaigns ASAP. Typically the Campaigns review team checks for the following Content: Adherence to basic guidelines for objectionable content that might get classified as spam. Sender address: Typically when the ...
I see that my email campaigns are about 80% unopened. What does this signify?
This means that the 80% of the people who have received your email have not read your email, or have deleted the email without opening it. There is also a possibility that your recipients have viewed your email but didn't load all of the images in ...
Whenever I send emails with an image, it lands in the junk/spam folder. Is there a way to ensure it reaches the inbox?
This could be due a few different reasons: The sender and recipient address are from the same domain. The subject line or content contains spam words. The message consists of a single image without any text in the email content. To improve your ...
Do I need to be tech-savvy to authenticate my domain?
No, you need not be tech-savvy to authenticate your domain. It's easy to setup your SPF/DKIM information by following the instructions in the link.
Is it mandatory to authenticate my email domain?
It’s not mandatory but it does increase your email deliverability. There are two methods to authenticate your domain, SPF: This method allows you to specify the mail servers (IP addresses) which can send emails on your behalf. DKIM: This is a more ...
Can I remove the ‘Unsubscribe’ link from the footer of the email?
Yes, but there must be a visible unsubscribe option in your message. There is no way to send an email campaign without the ‘Unsubscribe’ link contained somewhere within. If a custom template has been used, make sure it contains the unsubscribe merge ...
What can I do to revive unsubscribed contacts?
It is best not to contact people who have expressed disinterest in receiving your campaigns. That said if you have a requirement where you want to add an ‘unsubscribed’ contact back to the mailing list, we suggest sending a sign-up form link from ...
What does ‘marked as spam’ mean?
It means the email campaign has been marked as spam. This includes cases where an email has been sent to abuse@zohocampaigns.com.
What does ‘unopened’ mean?
These are emails that have been received but remain unopened.
What does ‘Unique opened’ mean?
When a recipient opens your campaign for the first time, it adds to your ‘unique opened’ count. Repeat opens are not added to the 'unique opened' score.
What is Domain Keys Identified Mail (DKIM)?
This is the next level of domain authentication. It ensures that an email has not been tampered with during transmission. DKIM lets a domain associate its name with an email message by affixing a digital signature to it.
What is a Sender Policy Framework (SPF)?
This is a simple email validation system to detect spoofing. It is the first step towards email authentication, providing a mechanism to add authorized mail servers to send emails on behalf of a particular domain.
What if I must add a group address to my mailing list?
Zoho Campaigns strongly recommends that you avoid including group addresses in your mailing list, but if you feel it really is fruitful for your business then contact the support team with your requirements.
Can I use role/group addresses in my mailing list?
Group and role addresses are created for the specific purpose of communication within an organization and are not intended to receive marketing-related emails. One or two among the group may be interested in your product, but the rest of these ...
Why can't I send an image-only campaign?
There's no assurance that your image will load in every contact's inbox. Imagine someone who opens your email only to get a broken image link and no other text. It's better to play it safe by maintaining a correct text:image ratio in your marketing ...
Why should I be careful about the links I put in my email?
The most obvious reason is that your excited contacts may be disappointed if your link is broken or leads to numerous redirections. Additionally, ISPs may mark emails with broken links/multiple redirections as spam.
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