Zoho Campaigns
Can I receive a daily report on new contacts?
Definitely. You can receive notification emails of daily reports on the new contacts joining the selected mailing list. The report will be sent on daily basis and will provide detailed information about the new contacts joining via Signup form or ...
How to merge two mailing lists?
To merge the mailing lists, follow the steps below: Open Subscribers tab from the navigation bar and select Manage Lists. Click More present in the top right corner. Select Merge Lists. Select the From list and To list to merge subscribers. ...
How do I search a contact?
You can find the search icon present on the right hand side of ribbon and enter the contact details such as email address, first name or last name to search.
How do I mass delete contacts?
Open Contacts tab from the navigation bar and select All Contacts. You will get the contacts list view. Select the check box next to the field name Email Address to check all the contacts. Click Active Contacts. Click the Delete icon to delete ...
How do I delete a contact?
Open Contacts tab from the navigation bar and select All Contacts. You will get the contact list view. Select the contact(s) you want to delete. Click Delete icon present on top.
How do I view other users' contacts?
Open the Contacts tab from the navigation bar. Select the All Contacts sub tab. Click the Search icon present on the right-hand side. Select the users' email address from the select subscribers option to filter their subscribers. Click Apply button. ...
How to export contacts present in do-not-mail registry?
You can export your contacts from Zoho Campaigns to your desktop in different formats such as CSV, .XLS, JSON, etc. Open the Contacts tab from the navigation bar. Select the All Contacts sub tab. Click Export Contacts option from the More option ...
How to export bounced subscribers?
You can export your subscribers from Zoho Campaigns to your desktop in different formats such as CSV, .XLS, JSON, etc. Open the Subscribers tab from the navigation bar. Select the All Subscribers sub tab. Click Export Subscribers option from ...
How do I export contacts from Zoho Campaigns?
You can export your contacts from Zoho Campaigns to your desktop in different formats such as .csv, .xls, .json, etc. Open the Contacts tab from the navigation bar. Select the All Contacts sub tab. Click Export Contacts option from the More option ...
What is the difference between unsubscribe from a mailing list and unsubscribe from the account?
When contacts unsubscribe from a mailing list, they will stop receiving newsletters related to that particular mailing list. However, contacts unsubscribing from the account stop receiving any emails from the organization.
What are the file formats accepted to import contacts to Zoho Campaigns?
You can import contacts from files with extension formats such as .xls, .xlsx, .csv and from Google spreadsheets.
How do I view the import details?
You can view the import history by following the steps below: Open the Contacts tab from the navigation bar. Select the All Contacts sub tab. Click Import History from the More option present on the top right corner. This shows the ...
Will I be able to access scoring once my subscription expires?
No, you can't view contact scores once subscription is expired or canceled. on renewal, scoring resumes.
What is the maximum number of criteria I can set for a contact score view?
You can set up to a maximum of two criteria per contact score view.
Who can create contact score view?
Any user can create contact score view, but only the owner and the admin can edit/delete it.
Who can set, edit and delete Campaign-Specific scoring?
Only the owner of the campaign and the users who have privilege to access other users' campaigns can set campaign-specific scoring. Users who do not have privilege can only view the scoring.
What is the maximum number of criteria I can give in custom scoring?
You can give a maximum of three criteria in custom scoring (campaign-specific scoring). Each criteria can have a maximum of three conditions.
How do I disable a criteria in custom scoring?
In the campaign creation process, proceed to the review step. Navigate to the section Contact Scoring. Under Campaign-Specific scoring, turn off the toggle switch next to the desired criteria.
Is it possible to have only the custom (Campaign-Specific) scoring active for my campaign?
Yes, you can have only the custom scoring active by disabling default scoring for the campaign. In the campaign creation process, proceed to the review step. Navigate to the section Subscriber Scoring. Turn off the toggle switch under default scoring ...
Does custom scoring still take place while contact scoring is disabled?
Disabling/enabling contact scoring in the main feature does not affect custom scoring. Custom scoring for campaigns, contact information, and website activities continue to happen until they are disabled in their respective fields.
Can I reset scores while contact scoring is disabled?
Yes, reset is possible when scoring is disabled.
Can I edit scores while contact scoring is disabled?
Yes, you can edit contact scores no matter what the current status is.
Is there a limit on the number of resets I can do?
No. You can run as many resets as you like, but once you reset, you won't be able to see past scores. Make sure every reset carries a necessity.
Who has permissions to edit, reset, and enable/disable contact scoring?
Organization administrators have the privilege to assign, edit, and enable/disable scoring. Users are only allowed to view scores.
Is contact scoring available for all plans?
The feature is open only to subscribed users. Free plan users and email credits do not have access to contact scoring. Upgrade to a paid plan to get the most out of contact scoring.
How do I move contacts from do-not-mail list to active list?
To reactivate contacts that were moved to do-not-mail registry: From the Navigation toolbar, choose Contacts and select All Contacts. Select the drop down at the top-left and choose Do-not-mail contacts. In the "Filter by" drop down, choose Users to ...
Is there a limit on adding contacts in a segment?
There is no limit on the number of contacts that can be added in a segment. Any number of contacts that meet the criteria of segmentation will be added to the segment of the mailing list they are in.
How do I move contacts from one list to another list?
You can merge two mailing lists in order to move contacts. You need to select the source list and a target list to which you want to move the contacts. You can choose to either delete the source list or keep it with contacts in it. To move contacts ...
What actions can be performed on the images saved in the library?
Click the image to view a preview and select an action. Edit - Edit the image. Delete - Delete the image.
What actions can be performed on the signup form templates saved in the library?
When you mouse over the thumbnail of a template stored in the library, you can see the following icons: Detail View - Displays the details of the sign-up form. Create Signup Form - Click here to create a sign-up form in the Signup Forms section of ...
How to get code for the sign up form?
This is a conventional way to add signup forms to your website. Just copy the generated code and paste it wherever you want the signup form displayed on your website. From the Navigation toolbar, choose Subscribers and select Signup Forms. Click on a ...
How do I import an image into the Library?
Zoho Campaigns allows you to import images from various image hosting platforms like Google Photos, Flickr, Bigstock, Giphy, and Unsplash. Click here to know steps to import images from various products.
What image file formats can be uploaded in Library?
Zoho Campaigns only supports images in jpeg, png, or gif format, with a maximum file size of 1MB. You can upload an image either from your computer or from a URL. The web image URL that you choose should be public so that the image can be properly ...
Why there is a discrepancy between the number of email opens and the user agent stats?
Our user agent data is gathered from contacts who have opened your emails. This allows us to parse related data about contacts' devices, OS, desktop email clients, and web browsers. However, when email clients such as Google and Yahoo are involved, ...
Can I view a signup form template created by other users?
Yes, you can view other users' signup form templates, if you have the necessary privilege. You need Others Access privilege in Signup Forms module. Contact your organization Admin or Standard Admin to enable access. To view signup form templates ...
What can we do to make the campaign content creation process easier?
When you use the same campaign content repeatedly, you can just save it in the library for future use. This will save you a lot of time because you don't have to keep cloning the campaign every single time. To save your content to the library: ...
Can I use library images for other purposes?
No, you can't use the images stored in the library for other purposes or in other services. It is a private URL and can be used only within Zoho Campaigns.
Why can't I upload an image to the library?
If you can't upload an image, check to see if you have special characters in the image name. If so, please remove them and try again.
What actions can be performed on the images saved in the library?
Click the image to view a preview and select an action. Edit: Edit the image. The Edit image option is only available in paid version of Campaigns. Delete: Delete the image.
What actions can be performed on saved documents?
When you mouse over the thumbnail of a document stored in the library, you can see the following icons: Download - Download the attachment to your system. Delete - Delete the attachment.
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