Zoho Campaigns
After sending an A/B campaign, can I decide the winner manually?
Yes, you can manually select the winner and send your campaign to the winner.
Is it possible to stop/cancel an A/B Campaign?
No, it is not possible to stop or cancel an A/B Campaign.
Can I select A/B test campaign recipients based on numbers rather than percentage?
It is not possible to select the recipients based on the number of subscribers. You can only set the recipient percentage; recipients will be chosen at random.
How do I clone my A/B test campaign?
You can clone your A/B campaign by following these steps: From the navigation toolbar, choose Campaigns and select Advanced Campaigns. Click the Filter icon in the top-right corner. Select A/B Campaigns and click Apply. Mouse over the A/B campaign ...
I am unable to select a few of my events in EventBrite while creating an advanced campaign. Why?
Only public events in EventBrite will be displayed during the advanced campaign creation process. Private events will not be displayed in your Campaigns account. To create an Eventbrite Campaign, Create an Eventbrite campaign As soon as you connect ...
How do I send an email invite to newly added contacts?
Email invites can be sent to newly added contacts for a page campaign that has not yet ended. These contacts can be added to a separate list and have invites sent to them within the campaign's end date.
How do I send an email invite in scheduled mode?
When your campaign has been scheduled to launch on a specific date, you can only send email invites by scheduling them to be sent out during that campaign.
When can you send email invites?
A page campaign generally has four campaign statuses: Draft, Running, Scheduled, and Completed. You can send email invites during any of the above campaign statuses except Completed. Your campaigns will complete when the campaign's end date has been ...
I created a page campaign but can’t start it on my Facebook page. Why?
There are three reasons that may prevent you from starting a page campaign on Facebook: 1. Your Facebook tab might not be created yet. 2. You might be a free user with more than 200 Facebook followers. 3. The page might be in use by another ...
Can I add multiple accounts for Facebook, Twitter etc?
As a free plan user, you can add one account each for Facebook, Twitter, and LinkedIn. To add multiple accounts for each social media network, you'll need to upgrade to a monthly subscription plan.
What kind of reports and insights do I get on my page campaigns?
You can view stats for page visits, new fans, and fans who have viewed the custom tabs. You can also analyze your customers, group them into different segments, and direct your focus accordingly. Through these reports, you can discover how many ...
Can I schedule the content to be posted?
Yes, with Social Campaigns you can schedule your post campaigns.
What kind of content can I share in a post campaign?
You can share the following content types: Status updates Links Images
How do I add social media buttons in my email campaign?
You can add social media buttons in your campaigns in a couple of ways: To add buttons like Facebook, Twitter, and LinkedIn, click the Advanced tab in the template editor and open up the Widget component. 2. If you ...
I'm a free plan user and can't start a page campaign. Why?
Facebook page campaigning is not available for a free plan user. You must upgrade to a Subscriber based plan or to a Email based plan provided your Facebook page must have more than 2000 fans/followers.
If both A & B score equally - who will be the winner?
If both A & B score equally, we will extend the test time by half an hour and recheck the results. If the result remains the same, then it is a 'Tie'. In this case, the test remains inconclusive. We will send you an email and you will have to choose ...
After sending an A/B campaign, can I decide the winner manually?
Yes, you can manually select the winner and send your campaign to the winner.
Is it possible to stop/cancel an A/B Test Campaign?
No, it is not possible to stop or cancel an A/B Campaign.
Can I select A/B test campaign recipients based on numbers rather than percentage?
It is not possible to select the recipients based on the number of contacts. You can only set the recipient percentage; recipients will be chosen at random.
How do I clone my A/B test campaign?
You can clone your A/B test campaign by following these steps: From the navigation toolbar, choose Campaigns and select Advanced Campaigns. Click the Filter icon in the top-right corner. Select A/B Campaigns and click Apply. Mouse over the A/B ...
I want to send a chain campaign to all unopened contacts of an A/B Campaign. How do I create one?
It is not possible to create chain campaigns for an A/B Campaign. However, you can export the unopened contacts, import them to a new mailing list, and send the campaign to the unopened contacts. To export unopened contacts: From the navigation ...
What holidays will I see in the list view in my campaign calendar?
You will see the list of your private holidays and selected countries' holidays for the current year.
How many countries can I select for local holidays in my campaign calendar?
You can select up to 10 countries.
Can I add attachments in my emails?
You cannot add attachments to your campaign emails. This is to maximize deliverability, as emails with attachments are likely to be marked as spam. As an alternative, Zoho Campaigns allows you to attach a file to your campaigns in the form of ...
Can I transfer content from the Campaigns module of Zoho CRM to Zoho Campaigns?
No, it is not possible to transfer content created in the Campaigns module of Zoho CRM to Zoho Campaigns.
When I create a new campaign, it says, “Personalize your subject line.” What does this mean?
You can customize your subject lines using merge tags. For example, you can use your subscriber’s first name in the subject line to address them directly. Here are a few common merge tags: Subscriber's email address - $[EMAIL]$ Subscriber's first ...
How do I make sure that my emails are optimized for desktop and mobile devices?
We offer a set of predefined templates, of which there are two categories: Responsive and Mobile Only. Responsive templates are both mobile and desktop friendly. It'll automatically adjust to fit your subscribers’ device. You can test this by sending ...
Can I edit the header and footer of my campaign?
Yes, you can customize or remove header and footer text. You also have header/footer options to add Tell-A-Friend and Update Profile features, or add links to a Facebook page, Twitter account, or LinkedIn profile.
How long does it take for a campaign to be reviewed?
We try to review and approve campaigns ASAP. Typically, the Campaigns review team checks to ensure there is no spam content and that your sender address comes from a private domain (e.g., @yourcompany.com), rather than a public one (e.g., ...
Can I embed videos to play within an email?
You can embed a video using video merge tags and it will be shown as thumbnail image in your email. Clicking the thumbnail image will open a new window on the video website, not within the email itself. The thumbnail will only be visible if the ...
Do merge tags work in test emails?
In test emails, merge tags will not work, but the merge tag code will be displayed. To check whether your merge tags are working properly: Create a test list and add your email address to it. Send the email to this list and check to see if the merge ...
How can I subscribe to countries to view their holidays in my campaign calendar?
Click the Globe icon to view and select the list of countries.
How can I view all the actions added to a particular holiday in my campaign calendar?
In the side panel, click on Actions under the holiday title to view all the actions added to that holiday.
What campaigns will I see in the calendar view?
Sent, paused, cancelled, AB testing, and scheduled campaigns are shown in calendar view. You can use the Campaign filter and Holiday filter to customize your calendar view.
What does the emoji icon do in the subject field?
This allows you to use emojis in your subject lines, potentially getting a more positive reception to your emails. All you need to do is click the Emoji icon next to the Subject text box and select the emoji you want to use in your subject line.
Can I update or delete a reminder in my campaign calendar?
Reminders can be deleted or updated until the notification is sent.
What will happen to the reminders if I deselect a chosen country or delete a private holiday in my campaign calendar?
The reminders mapped to the holidays will be erased.
How do I cancel my Zoho Campaigns account?
If you wish to cancel your Zoho Campaigns subscription: From the navigation toolbar, choose Settings and select Subscription. Click the Change plan button. Click the link that says Click here. Read the popup that appears. Click Yes. Once canceled, ...
Do I have to manually select unopened contacts from a campaign if I want to follow up with them?
To target unresponsive contacts, you can use the Send Follow-up button on the Reports page. This way, you can target unopened contacts using chain campaigns or child campaigns.
What is a card view?
The card view is an alternative way to display your campaigns. It shows your campaigns in thumbnails, based on the month of creation. The thumbnail gives you a preview of your campaign content, and if you mouse over it you can also view the campaign ...
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