Zoho Mail
What are IP Restrictions?
IP Restrictions can be enabled for security reasons, wherein, the users will be allowed to login only from a range of IP addresses as defined by the administrators. If the user tries to log in outside the allowed range, Zoho Mail throws an error, and ...
What is an organization whitelist?
There will be certain cases where you will not want the sender to be marked as spam. Organization whitelists can be defined for such senders. You can add whitelist email addresses and domains from the Spam Control section in the control panel. ...
What is DKIM?
Domain Keys Identified Mail (DKIM) is an authentication method that makes use of a public-private key encryption to validate the emails. The receiving email server makes use of the public-private key combination to authenticate the email ...
What is a DNSBL?
A DNS-based Blacklist is a blacklist of locations on the internet that are prone to sending spam emails. You can define the delivery action that should be taken on these emails if DNSBL verification fails. This can be done from the Spam Control menu ...
What are SPF records?
Sender Policy Framework (SPF) records are DNS records that identify the email servers which are permitted to use the particular domain name. This further helps in identifying the spam emails which could be sent by spoofing a valid domain name or an ...
Why are emails from some senders being classified as spam, despite whitelisting them?
If there is an SPF failure, and there are no actions set up for an SPF failure, the whitelisted email address might be marked as spam. The SPF failure might occur in case the email is sent from a spoofed email address. In such a situation, the email ...
How do I add an email alias?
In the Mail Accounts section of the Control Panel, select the user for whom you'd like to set up the email alias. In the Mailbox Alias section, enter the alias and click Save. Learn more. By default, all emails are sent from your primary email ...
Will group moderators be notified if there are emails awaiting moderation?
By default, the moderators of the group will be notified if there are emails awaiting moderation. To customize your notification preferences, select Groups menu from the Control Panel listing. Select the required group and edit the Advanced ...
How do I change my organization member's location?
Login to mailadmin.zoho.com, and navigate to the User Details tab. Select the users whose locations you would like to change. Click the Locations menu from the options on the top of the page, and select the required location from the options ...
How do I change my account's profile picture?
To change your profile picture, click the avatar on the right top corner of your mailbox. Click Change that appears over the avatar. The Accounts homepage opens up in a new window. Click the camera icon on your profile picture, select Upload a photo ...
Why aren't emails from my external POP account getting populated in my Zoho mailbox even after adding the account?
Zoho Mail retrieves a maximum of 200 emails per fetch from your POP server. Since the number of emails in your external account will be high initially, it might take about 3 to 5 days for all the emails to be populated in your mailbox. Learn more.
How do I change the primary domain?
In the Control Panel, navigate to the Domains section. Click the Make domain as Primary (Star) icon to the left of the domain name to make this domain your organization's primary domain.
What is a catch-all address?
A catch-all address is one that catches all the emails sent to non-existent email addresses, such as in the case of misspelled email ids. All emails that are addressed to the domain, but don't have the right email id will be received and stored by ...
How do I route my emails to a different server?
If you want to route your emails to a different destination server, you can configure Email Routing from the Control Panel. In the Email Routing section, you can select the domain to enable the delivery options and choose the other preferences. Learn ...
Where can I view the spam emails that are awaiting moderation?
The emails that have been classified as spam by SPF or DKIM failure and for which the option has been set as Move to Quarantine can be moderated. They can be viewed and moderated in the Control Panel >> Spam Control >> Quarantine. Learn more.
Can I configure a Password Policy for the users in my organization?
You can configure a password policy for the users in your organization. The Password policy can include one or many of the below: Password expiration period, Password History, Combination of Alphabets, Numbers and Special characters. Refer here for ...
Can I enforce Password expiry for my domain users?
You can configure a password policy for the users in your organization. The Password policy can include one or many of the below: Password expiration period, Password History, Combination of Alphabets, Numbers and Special characters. Refer here for ...
What is SAML?
SAML - Security Assertion Markup Language, developed by the Security Services Technical Committee of "Organization for the Advancement of Structured Information Standards" (OASIS), is an XML-based framework for exchanging user authentication, ...
What is the process to configure SAML in Zoho Mail?
SAML Registration Process: Add and verify your domain Create users and Email accounts Configure Custom URL for your domain in your DNS and Zoho Mail Configure the SAML Authentication in Admin Console
Will I be able to view the access logs for the different administrators in the account?
Zoho Mail provides Audit Logs to help you check the different actions and the administrators who performed tasks. Refer here for more details.
What are Retry Mails or Retry Queues?
When the emails are sent from your account, in case the recipient server does not accept the emails due to temporary errors, such emails will be moved to Retry queues. The emails will not be bounced back to senders for temporary errors (451.x.x). ...
What is DKIM Selector?
The selector is used to identify the public DKIM Key details of the Domain. It is an attribute for the DKIM Signature and is included in the DKIM header of the email. You can use multiple selectors for a single domain in cases where you need to ...
Can I view all the blocked accounts in a consolidated view?
Whenever any email account violates the Zoho Mail's usage policy or organization policy, the account will get blocked. The organization administrator can view those accounts in the Troubleshoot section and unblock them. Refer here for more details.
What is the login process for SAML?
Once you have set up the SAML process, with the details provided by the SAML provider, you need to login using your custom URL for authentication. This will redirect your authentication to your provider automatically. 1. Launch your custom URL ...
I have changed my MX records but still I am not able to receive mail?
If you have updated the MX records of the domain, you can test the MX records from this third party tool, www.mxtoolbox.com by providing your domain name. If you have your existing providers MX entry, remove that to start receiving emails. The MX ...
What are MX Records?
MX Records are the DNS records of your domain which provide the details about the Mail Servers for the domain. To receive emails for your domain, the MX information needs to point to the Zoho Mail servers. The MX records for the domains hosted in ...
What is email aliasing?
Email aliasing is a procedure, wherein, any additional email addresses configured with the same email account can be set up as aliases. These additional addresses will be listed in the 'From' field while composing an email. The user can select the ...
I couldn't complete my mobile verification process for my account. How do I verify it now?
In certain circumstances, you might not be able to enter the code to verify your mobile number during sign up (due to session expiry, verification code reception problems, etc.). You will not be able to sign in if you haven't verified your mobile ...
Can an administrator export an organization user's email account data?
The administrators can take a backup of email accounts for the required users from the Control Panel section. Navigate to the Export Mail Account menu under Mail Administration and enter the email addresses of the relevant users. The emails can be ...
Can an administrator exclude folders while scheduling a backup for the organization's users?
The Admin cannot exclude folders while scheduling an email export for the users. They can either export the entire account or specify a date range. All emails that fall in that period alone will be exported. Learn more. When a user exports his own ...
What do the email delivery options in email routing mean?
The delivery options available are Split Delivery, Dual Delivery, and Email Routing. The delivery type that you choose defines whether the emails will be routed for all accounts or only for those accounts that do not exist in Zoho Mail. Learn more.
What is the verification email address in email routing?
While configuring email routing, a verification email will be sent to the destination server to confirm its validity. This address refers to the email address to which the email will be sent. Only if the verification email is delivered successfully, ...
Will the sender be notified if the email fails to reach the destination server in email routing?
If you want the sender to be notified in case of an email delivery failure, you can enable the Send bounce when mail to the destination fails option in the Email Routing menu. The bounce notification will be sent to the sender only if this option is ...
Can an administrator restrict users from configuring their organization accounts in IMAP clients?
Yes. You can disable the permissions to configure your organization account on IMAP clients (iPhone, Outlook, Thunderbird etc.) from the Email Policy section in the Control Panel. While setting up the email policy, switch off the IMAP Access option ...
How do I set up an email policy?
To set up an email policy, login to your Zoho Mail Control Panel, go to the Email Policy section in the left menu bar and select Add New Policy. You can now select your preferences in each criteria and map it to the relevant set of users. Learn more.
What is an email policy?
An email policy is one that defines the organization's email sending and receiving parameters. It helps the administrator in applying varying privileges to each set of users. You can restrict the email addresses and domains to which emails can be ...
Can I, as an admin, monitor the emails that my users send using their organization accounts?
To monitor the outgoing emails for specific users, you can set up outgoing email forwarding from the Email Policy section in the Control Panel. The emails sent by all the users for whom the policy has been applied will be forwarded to the email ...
What does the authentication failure in POP/IMAP migration mean?
If you receive an authentication error, make sure that you've entered the right credentials for the account, and that the user hasn't changed the password of the source account while the migration is in progress. Refer this help page for more ...
Why am I being shown a server not reachable error while migrating using POP/IMAP?
If you're getting a server not reachable error, there might be issues with the server details that you entered (server name, server port etc.) while adding the migration details. Make sure that you enter the correct values before you start the ...
For how long will I be able to access the file containing the exported emails?
The file containing the exported emails will be available for a period of 30 days after the export. The link expires after the 30 day period or if the account whose emails you've exported is deleted.
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