Zoho Mail
What is the function of the 'Annotate' option that appears while attaching image files?
The 'Annotate' option appears while attaching files from your desktop. It enables insertion of text and shapes, highlighting certain parts of the image, cropping the image etc. Learn more.
Is it possible to filter messages that were received prior to the creation of the filter?
The 'Run Through Filter' option processes messages that were received before the creation of the filter. The run through can be scheduled for a specific folder from the Filter Settings menu. Learn More.
While scheduling a 'Run Through Filter', does selecting the parent folder affect the subfolders too?
Selecting a parent folder for Run Through Filter will affect that folder alone. Each subfolder should be selected separately to process messages in that folder.
What are Filter Recommendations?
Zoho Mail suggests filters based on your email addresses, aliases, and groups. You can edit the recommendations and add them to your filters section. Learn more.
What does the 'Stop Processing Other Filters' option do?
Certain messages fall under the criteria set in more than one filter and hence are processed by multiple filters. If you select the 'Stop Processing Other Filters' option, only the filter that is topmost in the filter sequence processes the message ...
Can I customise filter actions to move a single message to more than one folder?
Some messages might fall under more than one filter category. While being processed by multiple filters, certain filter actions might be repeated more than once. Some actions take place even when repeated. But actions such as 'Move to Folder', ...
What does the default encoding option in my compose settings mean?
The default encoding option is to make sure that emails are readable at the recipient end. The commonly chosen encoding option is UTF-8 as it encodes all the characters in unicode. Depending on the language that is used to compose your emails, you ...
In what sequence do my filters get processed?
The filters that you have created get processed in the order they're listed in your Filters page. The topmost filter gets processed, followed by the subsequent filters, depending on whichever filter's conditions the email satisfies. Learn more.
Can I backup the emails in my Zoho Mail account?
You can backup your emails by exporting them in the EML format from the Settings menu. Under Access old version for, select Import/Export. In the Export message section, set your export options and click Export. An email containing the exported ...
How can I retrieve mails from my other accounts in Zoho?
You can configure your other email accounts as POP accounts in Zoho Mail. These accounts can be accessed from the same window, with individual settings for signatures, vacation reply etc. Learn more. Note: External accounts cannot be accessed via ...
Why are some of my old emails archived without me archiving them?
On creating an email account, the default archive policy, which archives emails older than 3 months, is applied to the account. Such emails are archived and are stored in the same folder. The default archive policy is set so that your mailbox is ...
Does archiving emails clear up my inbox space?
No. Archiving emails merely removes your emails from the email listing but saves it in the same folder. Archived emails still occupy the same space that they took up earlier. To clear space, you must delete emails instead of archiving them. Learn ...
What is meant by Auto response interval?
Auto response interval refers to the minimum number of days between two vacation replies that are sent to the same email address. Learn more.
How do I set up a vacation reply for my account?
Login to mail.zoho.com, go to Settings and choose the Vacation Reply option. In the Vacation Reply section, select Add Vacation Reply and fill in the reply details. Learn more on configuring vacation replies here.
What is the format supported?
You can either import the .eml file directly or zip a bunch of .eml files together and upload the zip file. The individual eml files cannot exceed 10 MB and the total size of the zip file cannot exceed 200MB.
How long should I wait, before I get the imported emails in my mailbox?
After a successful import of the files, it will take at least an hour of time for the emails to be populated in your Inbox.
What would be the format of migrated mails?
The email will be in .eml format in a compressed zip file.
I initiated email export and received an email with download link. But the link does not work.
If you are accessing the download link from your desktop client or from another non-Zoho account, the download will be denied. You need to log in or authenticate Zoho Mail in the browser and try accessing the email. On successful authentication, you ...
How much free space should I ensure in my mailbox before I begin the migration process?
Make sure that you have a free space that is equal to twice the size of the data to be migrated. This is a cautionary measure so that your migration doesn't get suspended due to insufficient storage. Learn more.
I am receiving an alert that my mails could not be imported. Why?
Emails need to be in the RFC specified format to be imported successfully. If there are any non-standard emails, those emails will not be imported to Zoho Mail.
Can I migrate some of my organization accounts to Zoho Mail to test it, before migrating all my accounts?
Yes, to migrate some of your accounts to Zoho Mail, you can use the Split Delivery option. When you have some of your accounts in Zoho Mail and other accounts on the other server, you can configure the Split Delivery option. When this option is ...
Can I import my other email into Zoho?
If you have your emails in the .eml format, you can import the emails into your Zoho Account or the POP Accounts configured in Zoho using the Import/ Export Option. Learn more.
Where can I download the Microsoft Outlook/Exchange migration tool?
Download the migration tool here to migrate your data from Microsoft Outlook/Exchange to Zoho Please refer this documentation for pre-requisite and further help to use this tool.
Can I upload a PST file to migrate?
We have a PST Migration tool, using which you can migrate your emails from PST to Zoho Inbox. Apart from Email, you can also migrate your calendar and contacts in your PST to Zoho Calendar and Zoho Contacts respectively. You can download the ...
How long does it take for the migration process to be completed?
The migration speed varies for each organization and user depending on several factors such as the bandwidth of the server, the size of data to be migrated, source connections accepted by the server and the latency between the Zoho servers and the ...
Can I migrate my calendar and contacts data from previous email provider to Zoho Mail?
If you're migrating your data from either G Suite or from Office 365, you can select the calendar and contacts checkbox in the Data field to migrate your data. Your details from the previous email provider will get migrated to the respective Zoho ...
How can I upload the account details of multiple users while migrating using the POP or IMAP option?
You can make use of the Upload Accounts option while adding users. This will help in uploading details of multiple user accounts at once. A CSV file containing all the details can be uploaded. The format for the CSV file will vary according to which ...
Do I choose the POP or IMAP protocol for migrating to Zoho Mail?
It is always better to choose the IMAP protocol while migrating, because IMAP maintains folder structures, email read states and has many other such advantages compared to POP. If you're confused about which migration type to choose for your ...
Why are my calendar details not getting migrated to Zoho Mail?
While migrating your calendar details from G Suite or Office 365, ensure that these two prerequisites are met. To ensure complete migration, all the users present in the respective source account need to be created in Zoho Mail before calendar ...
Will I receive those mails in the same inbox as Zoho?
You will have a separate tab created and each of the POP account will be a separate structure maintained under your Zoho Account.
I have reset my password. Where should I change it?
If you have changed your POP account password, there will be an authentication failure, when Zoho Mail tries to access your account. Hence the mail account will be disabled. You need to update the password in the Zoho Mail POP account settings to ...
What are the ports supported by Zoho Mail?
Zoho Mail supports the standard ports 110, 995 for incoming servers and 25, 465, 587 for Outgoing ports. Currently we do not support other non-standard ports.
Does Zoho Support the IMAP Client function?
Currently Zoho supports only the configuration of accounts over POP protocol. We have IMAP client function in our road-map. However, we cannot commit on a time-frame on when it will be made available.
How do I configure my Gmail account to fetch all email in Zoho
If you need all the emails from Gmail, you can make the Fetching optimal by changing the Fetch settings of your account as follows. 1. Log in to mail.zoho.com 2. Click Settings >> Mail >> Mail Accounts 3. In the number of Message ...
Some of my new email messages do not appear in Zoho
Gmail does not support configuring the Gmail Account in multiple POP clients in normal mode. Hence if you have configured your account in multiple clients you need to switch to recent mode of Gmail POP.
Server returned error [Auth] Web Login Required - Gmail POP3 error.
Gmail returns the error [AUTH] Web Login Required when you configure the account newly from services like Zoho Mail. In this case, we request you to login to your Gmail/ Google Apps account via web browser. You can follow the instructions in this ...
Can I change the frequency at which my POP Account is being checked for new mail?
The POP Account fetch settings provide you an option to set the frequency at which you want to check your account. The time interval can be between 3 to 20 minutes. Refer here for more details.
Can I add a contact/ email address to Zoho CRM Contacts directly from email?
You can use the CRM Info option, to add your contacts from Zoho Mail to Zoho CRM directly. Refer here for more information.
What are Incoming and Outgoing server settings?
For Server settings, you need to provide the POP3 server name and SMTP server details to set up the account in Zoho. The POP Settings for a few online mail service providers are listed below. In case your email account details are not listed here, ...
Can I associate Tasks/Notes with a specific CRM contact from inside Zoho Mail?
To add a Task/Note with a CRM contact's details, click on the contact's email address from the email preview pane, and select View CRM Info. From the activities section, you can associate a Task/Note/Event with your CRM contact. The added entities ...
Next page