RingCentral is a Cloud phone system, unlike regular on-premise systems. The advantages of integrating RingCentral with Zoho Recruit include::
Notes:
Note
After you click Enable, please wait while the page refreshes automatically. Do not click anywhere else until the RingCentral Login screen appears.
Once you have enabled the RingCentral integration, you will be prompted to log in to your RingCentral account from Zoho Recruit.
To log in to your RingCentral account
Once you have enabled RingCentral in Zoho Recruit and logged in to your RingCentral account in Zoho Recruit as well as the RingCentral softphone, you are ready to use this RingCentral integration. You can receive incoming calls, initiate outgoing calls and add follow-up activities from Zoho Recruit.
When you receive an incoming call from a Recruit contact via RingCentral, you can see a Business Card view of the contact.
At the end of the call, the follow-up options on the Call Ended window lets you add calls and assign tasks to your contact.
When an outgoing call is initiated to contact in Zoho Recruit, the call is made via RingCentral.
To initiate an outgoing call from Zoho Recruit
At the end of every call via RingCentral, you can do any or all of the following activities from the Call Ended window in Zoho Recruit. These would automatically be associated with the respective record.
Calls made, received, missed and unanswered in Zoho Recruit via RingCentral are automatically logged in the Activities module.
To view call logs
Browser calling for RingCentral allows you to make calls directly from Recruit without having to toggle between your Recruit account and RingCentral. WebRTC plugins are installed to give hassle-free browser calling and a real-time communication will be established with the end user.
You need to choose the Browser option from the call preferences pop-up to make calls through your browser. You can also save your preferences along with the outbound Caller ID of the recipient so that you can easily identify your callers to your RingCentral numbers while making outbound calls.
You can now make calls directly from your browser without having to use a softphone. This also allows you to directly attend the incoming calls within your ATS.
Note:
The RingCentral Integration can be disabled at any time. Only the Administrator of a Zoho Recruit account can disable the integration.
To disable RingCentral integration
Note