There is no click-to-call phone icon beside the phone number in the Lead/Contact Details page. Why?

There is no click-to-call phone icon beside the phone number in the Lead/Contact Details page. Why?

If you do not see the click-to-call phone icon next to the phone number in your Leads/Contacts details page, it could be because RingCentral has not integrated with Zoho CRM correctly. Follow these steps to rectify it:

  • Disable the RingCentral integration and Enable it again.
  • After you click Enable, wait till the page refreshes automatically and do not click anywhere else until the RingCentral Login page appears. Clicking anywhere else before the auto-refresh may disrupt the integration and cause issues.
  • Once the page automatically refreshes, you can go ahead and Login.

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