Why is my account blocked, and how do I unblock it?

Why is my account blocked, and how do I unblock it?

Your account might be blocked due to two major reasons. You might have either exceeded your account storage or a suspicious spam activity might have been detected in your account.
Refer this help page to learn about unblocking accounts.

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    • How can users unblock their blocked Zoho Mail accounts?

      After the reason for the account block (storage exceeded, spam detection etc.) has been rectified, the user can unblock the account from the UnBlock Me page.

    • How can an administrator unblock an account?

      To unblock a blocked account (once the reason for the block has been rectified), log in to the Control Panel. Under Mail Administration, select Troubleshoot. Click on the Blocked Accounts menu, select the required account, and click Unblock. Learn ...

    • Can I view all the blocked accounts in a consolidated view?

      Whenever any email account violates the Zoho Mail's usage policy or organization policy, the account will get blocked. The organization administrator can view those accounts in the Troubleshoot section and unblock them. Refer here for more details.

    • Can I invite a blocked person to the organization?

      You cannot invite a blocked person to your organization. If you still want to invite someone who is blocked, contact  support@zohomh.com

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