Zendesk for Zoho Directory

Zendesk for Zoho Directory

Configure SAML in Zoho One

  1. Sign in to the Zoho One Admin Panel.
  2. Go to Marketplace, then use the search bar to find and install Zendesk.
    Zendesk's installation page in Zoho Marketplace
  3. Name your app and enter your Domain Name.
    4. Note: Your Domain Name is the first part of your Zendesk URL. If your URL is "zylker.zendesk.com", your Domain Name will be "zylker".
  4. If you want to test the SAML configuration before allowing users to access Zendesk, uncheck Display app to users.
  5. Click Add.
  6. Click Manage Application, then Single Sign-On.
  7. Click Service Provider Details to check and verify the SP details. You can also edit them, if needed.
  8. Click Identity Provider Details, then copy the Sign-in URL, the Sign-out URL, and the Fingerprint (sha-256).
    Identity provider details needed to configure SAML in Zendesk

Configure SAML in Zendesk

  1. Sign in to your Zendesk account.
  2. Click , then click Admin Center.
  3. Click Security settings under Security, then click Single sign-on in the sidebar.
  4. Click Configure next to SAML, then check Enabled.
  5. Enter the IdP Sign-in URL in the SAML SSO URL field, the IdP Fingerprint in the Certificate fingerprint field, and the IdP Sign-out URL in the Remote logout URL field.
  6. Click Save.
  7. Click Staff Members or End users in the sidebar, check External authentication, then choose Single sign-on.
  8. Click Save.

Just-in-time provisioning

Just-in-time (JIT) provisioning creates a Zendesk account for users during their first SSO attempt, so you don't have to do it manually for each user. Zendesk automatically enables JIT while configuring SAML.

Test the SAML connection

  1. Return to the Zoho One Admin Panel.
  2. Go to Applications, then click Zendesk.
  3. Click Assign Users, choose yourself from the list, then click Assign.
  4. Click . If everything is working, you should be automatically signed in and taken to Zendesk's homepage.
    Signing in to Zendesk with SSO

Enforce SAML SSO

After successfully testing SSO, you can enforce it for all users. Once this is done, your users will no longer be able to sign in using their Zendesk credentials. To restrict users to SSO:
  1. Sign in to your Zendesk account.
  2. Click Staff Members or End users in the sidebar, then uncheck Zendesk authentication.
  3. Click Save.

Make app visible to all users

After successfully testing the SSO, you can make Zendesk available for all users to access from their My Apps pages.

To make Zendesk visible to all users:
  1. Sign in to the Zoho One Admin Panel.
  2. Go to Applications, then click Zendesk.
  3. Click Edit, check Display app to users, then click Update.
    Displaying Zendesk to all users
  4. You can now access Zendesk from Zoho One's My Apps page.


    • Related Articles

    • Zendesk

      Together Zendesk and Zoho SalesIQ deliver a complete view of all your support interactions logged in one, organized database. Working together they deliver the added ability to connect, chat, engage and support in real-time within the context of ...

    • Zendesk

      Zoho Survey's integration with Zendesk helps gather the information you need to improve your customer service and build better customer relationships. The integration syncs all of your Zoho Survey account data with Zendesk's, importing your mailing ...

    • Zendesk

      Integration of Zendesk with Zoho Assist enables you to initiate remote support and screen sharing sessions directly from Zendesk support tickets. Resolve every ticket and enhance your customer service by providing remote support to customers anywhere ...

    • Zendesk

      Having your customers' details in a single place, always gives you the advantage of knowing your customer better; their interests, issues faced by them and all the communications that you had with them. It is better to know the issues they faced ...

    • Zendesk Sell for Zoho Directory

      Prerequisites A Zendesk Sell Elite account Configure SAML in Zoho One Sign in to the Zoho One Admin Panel. Go to Marketplace, then use the search bar to find and install Zendesk Sell. Name your app and enter your UUID. Note: To find your UUID, sign ...