Zoho Desk

Zoho Desk

The integration of Zoho Lens with Zoho Desk allows you to initiate an instant or scheduled remote assistance session right from your Zoho Desk ticket. During the session, you will be able to guide the end-user by viewing the incoming camera stream.

How to start a session
  1. Once you log in to your Zoho Desk account, go to Views in the left menu bar. 
  2. Open the Desk support ticket. 
  3. Click on Remote Assist.


  1. Choose Augmented Reality Remote Assistance.
  2. By default, the invite would be sent to the email address that is mentioned in the ticket. You can also send the invite to a different email address if you wish.
    

  1. Select Start Now to initiate a session now or select Schedule to schedule a session.


  • The session will begin once the customer joins the session..
  • Once the session ends, you can update the ticket status, ticket resolution and session notes for the particular ticket from the Zoho Lens Technician Console itself.


Note : 

  • To check Zoho Lens integration from Zoho Desk, click on Setup and choose Zoho under Marketplace.  

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