How can I purchase user licenses and add-ons in CRM Plus?

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• How can I add additional user licenses in CRM Plus?

  You can add additional user licenses in CRM Plus from the Manage Zoho CRM Plus Subscription page. Follow the steps given in this link to purchase additional user licenses.

• Add-ons

  Info: If your purchase was made offline, contact sales@zohocorp.com to add or remove add-ons, or move to an online subscription. You will be able to opt into the following nine add-ons by yourself: Assist Unattended Access Backstage Pack Events ...

• I am an existing customer of Zoho CRM and Zoho Desk with 20 unique users in each of these applications. How many CRM Plus licenses should I purchase?

  You have to purchase 40 Zoho CRM Plus licenses because each user login is unique, regardless of the applications they use.

• How can I reduce my user licenses in CRM Plus?

  You can reduce the number of user licenses in your subscription from the Manage Zoho CRM Plus Subscription page. Click this link and follow the steps to reduce the number of user licenses.

• I want to replace an existing user in Zoho Campaigns and Survey in CRM Plus with a new user account. When I try to delete the existing user and add a new one in the respective applications, I get a message "Oops, you've used up all your purchased user licenses." What could be the reason?

  You are trying to deactivate your existing user only from Campaigns and Survey and not entirely from CRM Plus. So the user is still active in CRM Plus. Only the service access has been denied to this user.   When you try to create a new user account ...