How do I disable the "Press 1" prompt while making a call through RingCentral in Zoho CRM?
It is currently not possible to disable the Press 1 prompt that is always played when you make a Click-to-Dial call in Zoho CRM.
Reason:
The Press 1 prompt is necessary in order to ensure that the CRM user (caller) is connected to RingCentral first and ready to speak before the customer is connected. If this is not ensured, it is possible that the customer answers the call before the CRM user (caller) is connected.
Unfortunately this is how the feature is designed by RingCentral and cannot be modified by Zoho CRM.
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