How do I disable the "Press 1" prompt while making a call through RingCentral in Zoho CRM?

How do I disable the "Press 1" prompt while making a call through RingCentral in Zoho CRM?

It is currently not possible to disable the Press 1 prompt that is always played when you make a Click-to-Dial call in Zoho CRM.

Reason:
The Press 1 prompt is necessary in order to ensure that the CRM user (caller) is connected to RingCentral first and ready to speak before the customer is connected. If this is not ensured, it is possible that the customer answers the call before the CRM user (caller) is connected.

Unfortunately this is how the feature is designed by RingCentral and cannot be modified by Zoho CRM.
    • Related Articles

    • RingCentral

      Set up RingCentral Integration RingCentral is a cloud-based communication system which is made for business. It is simple to set up and use. Call, text, fax, make conference calls, have online meetings, etc, anytime from any device without the need ...
    • Integrate RingCentral with Zoho Recruit

      Set up RingCentral Integration RingCentral is a Cloud phone system, unlike regular on-premise systems. The advantages of integrating RingCentral with Zoho Recruit include:: When you receive an incoming call from or initiate an outgoing call to a ...
    • RingCentral Video

      Every business, no matter what size, deals with setting up professional meetings almost everyday. It can be a meeting with customers on a product demo or a discussion with the team members on a project, setting up a meeting is almost ...
    • When I click to make an outgoing call from Zoho CRM, the RingCentral softphone shows an Incoming call. Why?

      RingCentral is an agent through which calls are made and received. So when you click on call to make an outgoing call from Zoho CRM, the call is first made to the softphone and then to the destination number. Hence the softphone shows this call as an ...
    • I am not able to make an outbound call via RingCentral in Zoho CRM. Why?

      The reasons why you may not be able to make an outbound call in Zoho CRM may be these: You may have logged into RingCentral softphone on multiple devices. In this case, log out of your softphone(s), de-authorize the PC name for the primary and ...