How to start a session

How to start a session


This section will explain how you can start a remote assistance session in Zoho Lens.

  1. Go to lens.zoho.com.Log in to your account using your Zoho credentials.
  2. To start a session, click START NOW.

  1. Zoho Lens offers four ways to start a remote assistance session. You can choose whichever one you prefer:

  • Guide to the Zoho Lens customer app: Guide your customer to download the Zoho Lens customer app from the Play Store or App Store and ask them to enter the session ID.

  • Email invitation: Enter your customer's email address in the space provided and click the Invite button.


  • SMS invitation: Enter your customer's mobile number in the space provided and click the Invite button.


  • Send link: Copy the invitation link given and send the link to your customer through IM/Chat. 


Click here to learn the steps your customer needs to follow to join a session.

    • Related Articles

    • Start Session

      Connecting from Windows using Desktop Plugin Go to www.assist.zoho.com. Log in to your account using Zoho Assist credentials. Click  present at the top right corner of the main window. Download the technician app for the required OS. Double click ...

    • Session

      What is a session? A session is a specific instance of a presentation or screen share that includes information about the attendees and their participation as well as the content that the trainer delivered. Face-to-Face session is for in-room ...

    • Schedule Session

      Schedule a remote support session at your customer's convenient time when your customer is not ready for an instant remote support session. It can help you support customers on different time zones. Your customer receives an email notification once ...

    • Join Session

      Joining session using Session ID Go to assist.zoho.com/join. Enter the session ID shared by your technician and click JOIN SESSION. Click Download in the new browser that opens up. Double click on ZA_Connect.exe to join the remote support session ...

    • Session Recording

      What are the internet specifications for conducting remote sessions?  We recommend that you have an internet connection with at least 3 Mbps speed. At this speed, your recorded remote sessions will be available for download at a resolution of ...