What can I do if my plugin is not functioning?

What can I do if my plugin is not functioning?

If you are using many plugins, some conflicts may arise between them and cause a plugin to stop working. If this occurs, we need to setup a debug log to identify which plugin is causing the conflict. 

To set up a debug log: 

  1. Go to the file manager of your web hosting service.
  2. Make a backup of the wp-config file. Open the wp-config, and add these lines:
  • define('WP_DEBUG', true);
  • define('WP_DEBUG_LOG', true);
       3.  Go to the Campaigns plugin and repeat the operations until the point where the conflict originated or simply refresh the page that is not working.
       4. Navigate to the content folder and open the debug log file. Send the debug log to our support team so we can resolve the conflict. 
       5.  Later, restore the wp-config file with the back up.

Setting up the debug log is a one-time process. The same file can be used if any further conflict arises.

 

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