Departments in SalesIQ

Departments in SalesIQ

To organize the support operation better and maximize the ability to connect with customers, SalesIQ uses departments, and each department can have its dedicated chat widget. You can only view the departments you are a part of, departments can either be public or private. Public departments are visible to your visitors and give you the ability to create embeds for these departments. Private departments are only seen by those inside your company and are for back-office agents, where agents from public departments can transfer chats to these private departments when necessary.

How to view the department details?

  • In Settings > Departments section, click on the department name.


  • You can view the department configurations  and other operators of the department.



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