Zoho Campaigns
Is it necessary to use the same subject or campaign content when creating a chain campaign?
No, it is not necessary to use the same subject and campaign content. Feel free to give your chain a new subject line and content, or select the option to clone your content.
Why shouldn't I use a public domain address?
When you use a public domain address such as gmail, Yahoo, or AOL to send marketing emails, your open and click rates will plummet because it won't be apparent where your emails are coming from. There is also a high probability that your email will ...
What types of templates does Zoho Campaigns offer?
Zoho Campaigns, offers two types of templates: Basic templates - This includes blank templates and basic layouts. Predesigned templates - This includes responsive templates and mobile only templates. Each template can be edited and customized ...
How do I schedule a campaign for different time zones?
To schedule a campaign based on the recipient's time zone, follow these steps: From the Navigation tool bar, choose Campaigns and select Regular Campaigns. Name your campaign and add content to it. In the Campaign Review page, click Select a Schedule ...
I've created the template for an email campaign but when I try to save it I get sent back to the original template and all my changes are lost. What is happening?
This is a browser issue. Thankfully, your work isn't completely lost. In order to avoid this problem: If you are using Internet Explorer, please switch to Firefox or Chrome to design your template. Click the Editor History icon and select the ...
Where can I view the nurtured subscribers report?
You can view the Nurtured Subscribers Report in the Reports section of your autoresponder by clicking on the Nurtured Subscribers Reports button. Here you will get insights about the number of subscribers that are nurtured from the total number of ...
Can I make followups the first message of the smart series?
Yes. Navigate to the followup you wish to make the first message of the series and click Set this as your first message. This will swap your first message with the followup. Note: Swapping can be done only before you start the autoresponder. If ...
Will archive links be removed for contacts who have already received the campaign?
Yes. Any links to previously received messages will be removed automatically.
How can I send archive links of previous messages to new contacts in a smart series autoresponder?
To attach links for previous messages to new contacts, use the template editor: In the template editor, click on the Archive link component. Select and drag either Ordered list or Unordered list into the editor. A popup will appear. Remove the ...
What is the minimum delay between two messages in a smart series autoresponder?
There should be a minimum delay of one day between two messages.
What will happen if the source campaign is deleted?
Source campaign deletion will not affect the autoresponder. The messages will still be sent to the recipients who have performed the specified actions.
Can I set up end-of-series actions for an email-action autoresponder?
You cannot configure end-of-series actions for this type of autoresponder. Because the email-action autoresponder is based on recipient activity, the end of the series cannot be determined.
Can I create more than one autoresponder for a single campaign?
You can only create only one autoresponder per campaign.
Can I create a single email-action autoresponder for more than one campaign?
You cannot create an autoresponder for more than one campaign. If you want to create the same series of messages for another campaign, you can clone the autoresponder and change the source campaign as you like.
How and when will an email-action autoresponder trigger?
Email-action autoresponder messages will be sent to contacts who have performed the specified action on the source campaign according to the message schedule.
When does a calendar-based autoresponder trigger?
Messages in a calendar-based autoresponder will be sent at the scheduled date and time.
What is the minimum delay between two messages in closed group and smart series autoresponders?
The minimum delay between two messages is one day.
Can I change the message schedule after activating a closed group autoresponder?
Any message can be cancelled and rescheduled.
Can I associate an autoresponder with more than one list?
No. If you want to send the same series of messages to contacts of another list, you can clone the autoresponder, then change the mailing list as you like.
What is 'list freezing' in a closed group autoresponder?
The autoresponder will only be sent to contacts that have been added to list before the scheduled activation date. "List freezing" means no contacts can be added to the autoresponder after activation.
Who does a closed group autoresponder trigger for?
The series will be sent to contacts who have been added to the list before the date and time you've scheduled.
Can I create an autoresponder for more than one date field?
Only one date field can be associated with an autoresponder at a time. If you want to associate the same series with another date field, you can clone the autoresponder and change the parameters as you like.
Can I change the custom date field associated with a date-field autoresponder after creating the autoresponder?
Once you've created a date-field autoresponder, you cannot change the date-field. If you want to send the autoresponder according to a different date-field, you can clone the autoresponder and change the parameters as you like.
When will a date-field autoresponder trigger?
The messages in a date-field series will be triggered based on the date in the custom date-field associated with the autoresponder.
How do I manage multiple message versions?
After you have created a new version, it will be listed under your existing version. Click Show more to view all of your versions. You can activate any one of them by clicking the Activate option next to the message content. Activating one of the ...
Can I edit a message after starting the autoresponder message?
Once an autoresponder message has been started you cannot edit it. However, you can create another version of the message. To create another message version: Navigate to the message you wish to create another version, then click Create another ...
How do I edit contact sources in a signup-based autoresponder?
To change the contact source: Navigate to the Details section of the autoresponder. Click the Edit icon in the top-left corner. Check/uncheck the Include contacts added via Import and CRM sync option to change the source.
What will happen if I apply criteria and filter the contacts?
You can apply criteria and filter contacts for a message. Only those contacts who match the criteria will receive that particular message and the series thereafter. This criteria can be based either on the contact information or on the contact ...
Can I send messages to contacts who have missed those messages?
You can send any message to contacts who exist in your mailing list but haven't received the message. To send a message: Navigate to the message you want to send. Click the Settings icon. Select the Send to Missed Contacts option. Schedule the date ...
When does a signup-based autoresponder trigger?
When a contact joins the mailing list associated with an autoresponder, the autoresponder will trigger according to the schedule you've set. For example, you can schedule the first message to be sent immediately after a contact joins your mailing ...
What will happen if I shut down a workflow?
A workflow that is shut down will not perform actions on any contact, even those who have already entered the workflow. You cannot activate a workflow once it is shut down.
What is freezing a workflow?
When you freeze a workflow, it will stop accepting new contacts and will perform actions only for subscribers who have already entered the workflow. You can resume the workflow anytime.
What is the maximum number of workflows I can create and activate?
You can create and run up to fifty workflows at any time. If you wish to increase this number, contact our support team at support@zohocampaigns.com.
I am not able to delete my workflow. Why?
You must shut down a workflow to delete it.
What will happen if I have associated the same smart list (target list) with two different workflows?
Workflow triggers are sequential; at any point, the smart list will only contain contacts who match the criteria of the last triggered workflow.
What is a smart list?
A smart list only contains contacts who meet the criteria for the list. If at any point a contact meets or stops meeting the criteria you've set for the smart list, they will be added or removed automatically.
What will cause a contact to be skipped while pushing subscriber data to Zoho CRM?
Contacts will be skipped when: there is data missing in mandatory fields data entry in certain fields is invalid there is a permission denial for the contact there is a permission denial for the account in Zoho CRM
What will cause a contact to be skipped while sending an email?
Contacts will be skipped when: the email address is invalid there are deliverability issues and soft bounces
Who are skipped contacts and how do I view them?
Contacts who did not have actions performed on them are listed as 'skipped contacts'. To view skipped contacts: From the navigation toolbar choose Automation and select Workflow. Select the intended workflow from the list view. Navigate to the action ...
Can I view, edit, and delete another users' workflow?
You can view and edit another user's workflow provided you have the required permissions to do so. You can only delete another user's workflow if you are the organization administrator. Organization users cannot delete other users' workflows.
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