Features you will miss on downgrading from Professional-to-Free edition

Features	Professional Edition	Free Edition
Macros		-
Feeds	100 follow-ups/user	-
CRM Analytics
Custom Reports	Unlimited	-
Schedule Reports	20	-
Custom Dashboards	Unlimited	-
Marketing Automation
Mass Email	500	-
Email Templates	Unlimited	10
Web-to-Lead/Contact Form	10	1
Schedule Mass Email		-
Inventory Template		-
Attach PDF and Send Email to Contacts		-
Web-to-Case Form	10	-
Notify Owner		-
Data Administration
Import Data	20000	1000
Data Import - Skip/Overwrite option		-
Data Deduplication Tool		-
Security Management
Profiles	15	2
Roles	10	2
Field-Level Security		-
Groups		-
Product Customization
Total Custom Fields per Module	Max 155	-
Lookup	5	-
Formula Fields	15	-
Workflow Management
Rules per Module	20	1
Field Updates per Rule	3	-
Webhooks	10000 calls/day	-
Add-ons & Integrations
Plug-in for Microsoft Outlook		-
Zoho CRM Plug-in for Microsoft Word		-
Zoho Mail Add-on		-
Zoho PhoneBridge		-
Mail Merge using Zoho Writer		-
Attach From Zoho Docs		-
Attach Files from Google Drive		-
General Limits
Custom List Views	Unlimited	5
Data Storage	Unlimited Records	5000 records
File Storage	1 GB plus 512MB/user license	1 GB
Customer Support
Email Support	6 hours response	-
Live Chat		-

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