zoho social
Does my account exist after the trial period expires?
Yes, it does. Regardless of the plan you sign up for, once your trial period is over, you'll automatically be moved to the Free plan.
Can I see a feature comparison for Standard plan vs. Professional plan?
Our plan comparison page will give you a fair idea about what all features you will be getting as part of any Zoho Social plan you choose.
If my brand has multiple profiles or pages on a social network, will each profile be considered a separate brand?
Yes. On Zoho Social, a single Brand can only have 1 page/profile per social network, since we measure each page/profile's performance individually. For example, in one Brand, you can manage one of each: 1. Facebook Page 2. Facebook Group 3. Twitter, ...
What if I have more Users and Brands to manage?
Zoho Social's Standard Plan lets you add 1 Brand and up to 2 Team members, while the Professional Plan and above let you add 1 Brand and 3 Team members, in your portal. Additionally, you have the option to add multiple brands and team members per ...
Do you need my credit card information to start a trial?
No, you need not input your credit card details to start the 15-day free trial. However once your free trial is completed, you naturally switch to one of our paid options - Standard plan, Premium plan for brands or the Agency plan for agencies.
What are the available modes of payment?
You can pay via MasterCard, Visa, American Express, Paypal, bank transfer or cheque transfer. For further details, write to sales@zohocorp.com
Where can I manage subscription plans in Zoho Social?
Here's how you can manage your subscription plans: 1. Access your Zoho Social account 2. Click Settings (top right corner) 3. Click on 'Manage subscription' 4. Select the plan which you want to upgrade to (Ex: Professional) 5. Select the pay period ...
Help! I'm not able to manage my subscription plan on Zoho Social
To manage your subscription plan, you need to be a Portal Admin. Brand Admins and Users do not have access to managing the subscription plans on Zoho Social. If you'd like to be able to update your account subscription, please ask your Portal Admin ...
How can I upgrade to a paid plan?
Follow these steps to upgrade to a paid plan on Zoho Social: 1. Click on Settings at the top right corner of your Home screen 2. Click Manage Subscription. 3. Select Monthly or Yearly billing by switching the toggle above the listed plans. 4. You can ...
Is there a limit to the number of Brand and Team Member add-ons I can purchase along with my paid subscription?
For the Standard Plan, a maximum of 2 Brands can be purchased as add-ons on the Standard Plan, with no limit on the Team Members you can add and manage. However, there's no limit on the number of Team Members and Brands you can add and manage on the ...
What is a Brand? How many Brands can I manage in each plan?
In Zoho Social, a Brand represents the social channels for a single entity or business unit. You can add and manage one each of the following social channels under a single Brand: Twitter Profile Instagram Profile Facebook Page Facebook Group ...
Is there a discount provided for non-profit organizations?
Yes, we do have a discount for non-profit organizations. Please send us an email to support@zohosocial.com, and we'll take it from there!
Can I downgrade my account to a different plan?
Yes, you can easily manage your subscription and downgrade any time you'd like. However, keep in mind that downgrading will restrict your access to many of Zoho Social's Standard, Professional, or Agency features. If you decide to switch back to a ...
How do I set up a custom domain in Zoho Social?
Your clients can view their dashboard from the default domain we have provided: yourcompanyname.social-public.com or from your custom domain. Go to Portal Settings and click Customization. Enter your preferred custom domain and click Submit. ...
Can I share custom-branded reports with my clients?
Please note that the customization features are exclusive to the Agency Edition. Learn more here. Yes, you can share unlimited custom-branded reports with your client members. Go to Reports. Create a custom report with a report title and save the ...
How do I collaborate with my clients from Zoho Social?
You can use Collaborate in Zoho Social to discuss new post ideas, review drafts by adding comments, share reports, share interactions directly from your Live Stream with your team members. If you start a discussion on Collaborate, only your team ...
How do I invite my clients to Zoho Social?
Please note that client invitation is exclusive to the Agency Edition. Learn more here. We recommend that you rebrand your portal before you invite clients. You can invite client members to your brand or portal with restricted permissions without ...
How do I customize Zoho Social?
Please note that the customization features are exclusive to the Agency Edition. Learn more here. You can customize your portal and your clients' portal by logging into social.zoho.com Go to Settings and select Brand Settings. Under General ...
What will my clients access in Zoho Social?
Please note that portal customization and restricted client access are exclusive to the Agency Edition. Learn more here. Your clients can view Scheduled Posts, and Published Posts under the Posts tab. They will also be able to view Post Details. ...
What are the key features I can get access to under the Agency Plans?
The Agency Plan comes with all of the features of the Professional Plan. In addition to that, you get access to the following features under the Agency Plans: Add an Agency name, logo, favicon, and custom domain. Send personalized client invite ...
How does the Agency Plan differ from the Agency Plus Plan when it comes to managing more clients?
You can manage 10 brands for your clients under the Agency Plan and get access to 6 Social Channels in each Brand. On the other hand, if you're running a bigger agency you can manage upto 20 brands under the Agency Plus plan with access to 6 Social ...
How many team members can I add if I've opted for the agency plans?
Under the Agency Plans, all your Brands can be managed by five team members. If you'd like to add additional team members to your Brand, you could do this by purchasing our Team Member add-ons
As an Agency, can I customise my portal with my company logo before I invite my clients?
Please note that the customization features are exclusive to the Agency Edition. Learn more here. You can customise your portal with a company logo, favicon, and a custom domain before you invite your clients. Also, customise any report sent out via ...
Can I customize my Brand's home screen dashboard for each client?
Please note that the customization features are exclusive to the Agency Edition. Learn more here. The Zoho Social dashboard cannot be customized. However, you can set up a Custom Branding which lets you personalize your Zoho Social Portal with your ...
Who can see my discussions on Zoho Social?
All discussions around Posts, Connections, Mentions or Reports are shared with all members regardless of their role. But while initiating the discussion, you can choose to restrict viewership by clicking on the drop-down on the discussion tab. From ...
What can I collaborate on using Zoho Social?
You can collaborate on different things from across Zoho Social - Posts, Connections, Mentions or Reports - and bring your whole team onboard the discussion. Say, you've spotted something interesting on your livestream, like a fun Tweet about your ...
Can I use my Zoho Social Lite from my mobile?
Yes, Zoho CRM and Zoho Desk users can use their Zoho Social Lite edition via the Zoho Social mobile app.
What is Lite Edition in Zoho Social?
Social Lite is an exclusive edition from Zoho that comes bundled with Zoho CRM and Zoho Desk at no additional costs. You can access the Lite Edition in Zoho Social as long as you're subscribed to Zoho CRM and/or Zoho Desk. Here's what you can do ...
How can I access the Zoho Social Lite edition?
If you're a Zoho CRM or a Zoho Desk user and have been using the 'Social' tab in them, you can access the Zoho Social Lite edition by logging in to Zoho Social.
What happens to my Brands when my 15-day trial of Zoho Social expires?
Irrespective of the plan that you tried out during the 15-day trial period, once it is up you will by default be set to the Zoho Social Lite edition where you can retain one Brand. In case you have added multiple Brands within this trial period, you ...
How many Brands and Team Members can I manage from my Zoho Social Lite?
By default, the Lite edition lets you manage one Brand and two Team Members (the Admin and another member) under it. You can choose to add more Brands and Team Members by upgrading to a paid plan which lets you manage more Brands and Team Members. ...
Is it possible to switch to another edition of Zoho Social?
Yes, you can switch to any other edition of Zoho Social to try out our advanced features. You can do this: a. During your trial period b. Anytime post-trial when you're set to the Lite Edition To do this, follow these steps: Navigate to Settings and ...
Would I be able to post to all social channels from my Lite Edition?
You can post to all the social channels supported by Zoho Social, from Lite. They are: Facebook Page Facebook Group Twitter Profile Google My Business listing Instagram Profile LinkedIn Profile LinkedIn Company Page
How to add Twitter Lists as a Monitor column?
To add a List as a Monitor column: Go to the Monitor Tab and click on the orange + button. Select the column type as Lists. Click on a List and select Save from the bottom right of the screen.
How to unsubscribe from a Twitter List?
To unsubscribe from a Twitter List, Go to Monitor, click +. Select Twitter Lists. Under Subscribed Lists, click on the member count (eg. 7 members). Click on the Unsubscribe button at the bottom left.
How to remove members from a Twitter List?
To remove members from your List, follow these steps Go to the Monitor Tab and click on the orange +. Select the column type as Lists. Click on the member count (eg. 7 Users). On the pop up, hover on the member you want to remove, click the Remove ...
How to add users to a Twitter List?
Adding users to a List Adding members to a List that is already a Monitor column Click on (...) menu on the top right of the List's Monitor column. Select List Info. On the pop up, click Add Users. You can search for users by their names or ...
Can I subscribe to other Twitter Lists on Zoho Social?
No, it is currently not possible to subscribe to other Lists from Zoho Social. However, you can monitor and manage the Lists you have created and the lists you have subscribed to, on Zoho Social. Here's how you can access existing Lists that you may ...
Can I engage with a post or tweet directly from the Monitor tab?
Yes, you can answer directly to posts from your Monitor tab from Zoho Social. Similarly, you can also reply, re-tweet, or like any tweet directly from the Monitor tab. You can view more information about the author of these posts/tweet directly, by ...
Do @mentions and Tweets appear in real time on the Monitor tab?
Yes, both @mentions and tweets that you're monitoring appear in real time on the Monitor tab, without any delay. You can alternatively check the Live Stream dashboard on the bottom left of your home page, for instant updates from your social media.
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