zoho social
Can I view the conversation thread that a tweet is a part of?
On Zoho Social, you can see tweets about your Brand or your chosen keywords in two places - A. The Monitor tab & B. Live Stream If any tweet that appears here is part of a twitter thread/conversation, you will be able to expand the thread by ...
How many Keyword search columns can I create?
On Zoho Social, you can filter and search for specific things on your Monitor tab using keywords. Keyword search columns appear on your Monitor tab alongside your @mentions, tweets, etc. On the Standard Plan, you can add 5 keyword search columns per ...
Which social networks can be monitored on Zoho Social?
You can add Monitoring columns for the following social channels: Facebook Page, Google My Business, and Twitter Profile. Here are the different types of columns you can add for the following social channels: Google My Business Reviews Questions ...
What is the Monitor tab for?
The Monitor tab is one of the key features in your Zoho Social, which is available in any of the paid plans. With the monitor tab, you can monitor the activities on your social channels and scour through them for specific kinds of posts. You can ...
How can I apply multiple filters to my Monitor columns?
You can use as many filters as you like when monitoring tweets. To do this, click on ellipsis on top right of the Monitor column. From here you can further specify tweets based on various criterion like content type (text, image, videos), language, ...
Why am I able to see filters for only my Twitter columns?
Currently, filter feature for monitoring applies only for Twitter. Other social media networks don't have the requisite API support that allows for filtering.
Why am I unable to monitor posts based on Instagram likes and hashtags?
Due to recent API changes by Instagram, all third party tools like Zoho Social are unable to continue supporting some features. While you can continue to publish and schedule Instagram posts from Zoho Social, the ability to monitor posts based on ...
Is it possible for me to have a list of all my Brand @mentions in one place?
Yes, you can view all of your Brand mentions for Facebook and Twitter on the Monitor tab. Here's how you can do this: You have add the @Mentions column for Twitter, as well as the Page Mentions column for Facebook Page from the orange + sign on your ...
Where can I track & monitor my Facebook comments?
You can track & monitor the Facebook comments from the following places in your Zoho Social account: 1. Live stream section: New comments can be monitored in this section, you can click on a notification to get a detailed view of the post & engage. ...
Why isn't LinkedIn a supported column in the Monitor tab?
It is currently not possible to add a monitoring column for LinkedIn on Zoho Social since LinkedIn doesn't offer any API that would let us build this feature for you.
What are Recommendations, Ratings on Facebook, and how can I manage them on Zoho Social?
Recommendations As of late July 2018, Reviews are now Recommendations on Facebook. Recommendations are endorsements (simple "yes" or "no" with tags, texts, and images) given to your Facebook Page to keep your customers at bay and your business up and ...
Unable to view the list of all Recommendations and Ratings associated with the Facebook page despite adding it as a column under the Monitor tab
Sometimes when you don't get to view the Recommendations and Ratings associated with your Facebook page, do the following. 1. Login to your Facebook account and navigate to your business page, then click on the Settings option present at the header ...
Why am I restricted from liking the Reviews given to my Facebook page on Zoho Social?
You cannot like Reviews given to your Facebook page on Zoho Social due to a technical limitation on Facebook's side. However, we'd suggest you like Reviews directly on Facebook as a workaround.
Who can see my discussions on Zoho Social?
All discussions around Posts, Connections, Mentions or Reports are shared with all members regardless of their role. But while initiating the discussion, you can choose to restrict viewership by clicking on the drop-down on the discussion tab. From ...
What can I collaborate on using Zoho Social?
You can collaborate on different things from across Zoho Social - Posts, Connections, Mentions or Reports - and bring your whole team onboard the discussion. Say, you've spotted something interesting on your livestream, like a fun Tweet about your ...
Why can't I see people liking my LinkedIn posts?
LinkedIn has put forth certain rules and restrictions on gaining access to such social interactions by third party tools, including Zoho Social. This is why Live Stream will not show you any social activity in terms of liking, sharing, and commenting ...
Can I engage with my audience directly from the Livestream tab?
Yes, you can comment, like and re-tweet posts from the Livestream tab directly, where you can also comment and engage with your audience. If you find an interesting update in your Livestream tab, you can also turn it into an internal discussion with ...
Can I filter my Live Stream view according to my preferences?
It is currently not possible to customize or filter your Live Stream notifications in Zoho Social. However, you have the option to change your Notification preferences for notifications about activities from social channels. This ...
Why is the 'Know More' option missing for some of my Facebook social activities?
You will be able to see the Know More button in your Livestream, alongside your Facebook Page's social activities only after someone interacts with your Page more than once.
Can I remove any of my social networks from my Live Stream?
Sorry, we currently do not offer this option. It's not possible to disable any social network from the Live Stream. Updates from your social pages linked to your Zoho Social will feature under the Live Stream tab.
How does Notifications differ from the Live Stream on the Home Page?
While both Live Stream and Notifications will show you recent engagements across social channels, the Live Stream shows you the most recent engagements with all the context that you need to react or respond to them. For every social activity, Live ...
How often are Connections updated?
As soon as a person or an business account interacts with your brand on Twitter or Facebook, they are immediately added to the Connections tab. You can view their details later by clicking on the Connections tab in your home page. Instagram ...
Why can't I see interactions for people who have followed me on Twitter and Instagram?
It probably means that they've followed you but not actually interacted with your Brand yet. When someone follows you on Twitter or Instagram but does not engage with your Brand, they will automatically be added to Connections but you will not see ...
Can I engage directly with people from the Connections tab?
Yes, you can. Click on a connection and hover your cursor over any of their messages in the Interactions section. Click on Details to see your message thread. To reply to the thread, type your message in the Keep the conversation going... text box ...
Why can't I see interactions for people who have followed me on Twitter and Instagram?
It probably means that they've followed you but not actually interacted with your Brand yet. When someone follows you on Twitter or Instagram but does not engage with your Brand, they will automatically be added to Connections but you will not see ...
Can I engage directly with people from the Connections tab?
Yes, you can. Click on a connection and hover your cursor over any of their messages in the Interactions section. Click on Details to see your message thread. To reply to the thread, type your message in the Keep the conversation going... text box ...
Why can't I see my LinkedIn engagers in the Connections tab?Why can't I see my LinkedIn engagers in the Connections tab?
This is because LinkedIn has restricted its API from allowing third-party tools such as Zoho Social from accessing connections made on the platform. However, you can access your connections across other social networks like Facebook, Instagram, and ...
Can I access my CRM leads and contacts from the Connections tab?
CRM Leads: Connections who have provided their contact information and have the potential to be converted into CRM Contacts CRM Contacts: Leads that you have already contacted and have ongoing interactions with. Yes, you can. If you have integrated ...
What all can I view from the Connections tab?
You can view the following from your Connections tab on Zoho Social: All Connections: Everyone who has interacted with your brand. Recently Engaged: Only Connections who have engaged with your brand recently. Most Engaged: Only Connections who ...
Why are some of my Instagram Connections missing on the Connections tab?
Due to the Instagram's recent API deprecation, the Connections tab will no longer display Instagram Connections. However, there is one exception to this rule, and that is if your brand's Instagram handle was synced with Zoho Social before the API ...
Can I add new contacts to my Connections list?
It is currently not possible to add Connections to your Zoho Social account. Connections are automatically generated when they interact with your Brand across the following social channels: Facebook Page Twitter Profile Only the people who interact ...
Why am I not getting notifications on my mobile app when my team member makes Instagram posts?
When a particular team member publishes/schedules an Instagram post from the Zoho Social web, the post notification will be sent to the Zoho Social mobile app of that particular member only. For instance; If Dave published an Instagram post, the ...
Is there a way to find out how many potentials I've lost or won in a time frame of my choice?
Absolutely! Head to CRM Reports and click on the Potentials column. In the top-right corner, you will notice a filter called Stage. By clicking on it, you will be able to filter your potentials in terms of Open, Won or Lost. Next, you can click on ...
How do I check which of my social networks is helping me generate optimum revenue?
You can filter your reports based on the different social networks that are supported in Zoho CRM. To do this, go to the Revenue column in CRM Reports, and click on the Lead Source filter placed on the extreme right. You can click on either Facebook ...
Will people that I add as leads and contacts show up in reports?
Yes. Whether you manually or automatically add someone as a Lead or a Contact, it'll show up in CRM reports under their respective columns. To track your Leads and Contacts: Go to Reports on the left-hand side panel, and select CRM under Standard ...
Can I track the follower growth for my Google My Business listing?
Yes, head to the Reports tab, and click on Google My Business reports. Click on the Audience section and here you can see the card Follower Growth with the statistics for your follower growth over a time period:
How do I track the growth of Reviews & Questions on my Google My Business listing?
To find out how reviews and questions have grown on your listing, go to the Reports tab, then click on Google My Business reports. Head to the Reviews & Questions section. In this section, you'll see the cards Review Growth and Question Growth with ...
Can I find out the views on my posts through searching, on my Google My Business listing?
Yes, you can. Go to the Reports tab, then click on Google My Business reports. Click on the Performance section. You'll see the card Post Views by Search shows the number of post views by search over a period:
Can I see the different actions visitors have taken on my Google My Business listing?
Yes, you can. Click on the Reports tab, and go to Google My Business reports. Under the Performance section, scroll down to see the card Visitor Actions shows the different actions visitors have taken on your listing, over a period:
Can I discuss any section of Network Report with people from my team?
No, you cant share entire sections of Network Report to the collaborate tab to discuss with your team. However, you can collaborate over individual Cards.
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