zoho social
How do I learn positive and negative feedbacks for my Facebook Page?
To learn about the positive and negative reactions to your Facebook posts, - Go to Reports - Head to Facebook reports - Under the Performance section, you'll see the Cards Positive Feedback, and Negative Feedback.These Cards show the volume of ...
How do I find the best time to publish posts on my Facebook Page?
To find out the best time to post on Facebook, - Go to Reports - Head to Facebook reports - Under the Posts & Engagement, you'll find a Card Best Time to Post This Card suggests the best times to publish posts on your Facebook Page by learning how ...
How do I view my top fans on Facebook and what are the ways they can be sorted?
To view your top fans on Facebook, - Go to Reports - Head to Facebook reports - Under the Posts & Engagement, you'll find a Card Top Connections who have... Here you can choose to sort the top connections by these 5 categories—Most Liked, Most ...
How do I view my best posts on Facebook and what are the categories they can be sorted by?
To view your best posts on Facebook, - Go to Reports - Head to Facebook reports - Under the Posts & Engagement section, you'll find a Card Top Posts by...Here you can choose the criterion you want to sort your posts by from any of these—Reactions, ...
What does Number of Posts vs. Engagement signify?
The Number of Posts vs. Engagement Card compares the number of posts on Facebook with the number of people who have engaged with the post over time.
Can I view the demography of my Facebook Page's likes?
Yes, with the Cards Page Likes by Source and Page Unlikes by Source under the Audience Section of Facebook reports.
Can I track the growth of my Facebook Page?
Yes, with the Card Page Like Growth which is under the Audience section of Facebook reports.
What is the difference between organic and paid likes on Facebook?
Organic likes are the likes you receive without the use of the promotions. If someone sees a promoted or sponsored post and likes it, it's counted as a paid like.
What are the kinds of report sections for my Facebook Page?
Summary: Has Cards that summarize the other sections, such as Audience Summary, Post & Engagement Summary, Performance Summary, Reach & Impression Summary. Audience: Shows Cards that graph the trends of how your audience interact with your posts. ...
What are the different types of Cards available for Facebook?
This report displays four Cards— Audience Summary Post & Engagement Summary Performance Summary Impressions Summary Audience This report displays 9 Cards— Page Like Growth Organice Vs Paid Page Likes Page Likes by Source Page Unlikes by Source ...
How do I view network-specific reports (Cards)?
To view Cards on Zoho Social, go to the Reports tab. It will open to show the network-specific Cards for one of your social networks. Switch to other social channels from the bar on top. Only account summaries are available for the Standard plan. On ...
Can I set a time-range for each Card in a custom Dashboard?
No, you can only set and edit the time-range for the Dashboard on the whole, currently.
How do I enable my team members to create and edit the custom Dashboards?
To let your team members use the Dashboard feature, follow these steps: Go to Settings from the top right of Zoho Social. Then head to Brand Settings. Click on Roles and Permissions Enable 'Advanced Reports' for the roles that you want to enable ...
Can I give Dashboard access to my clients?
If your client is added as a team member and the Client role has permission for 'Advanced Reports' enabled, - Go to the Dashboard you want to share - Click on the lock button at the top left and select Custom Share - Select the Client you want to ...
How many Cards can you add to a Dashboard?
You can add 25 Cards from the available social networks to a Dashboard. A particular Card can only be added once to each Dashboard.
How do I customize a Dashboard?
These are the different ways you can customize a Dashboard: Under Reports, click on Dashboards and select the Dashboard you want to customize 1. Adding Cards to a Dashboard: - Click on Add Cards on the top right - Click on the Cards you want on your ...
Who can view the custom Dashboards that I create?
The Dashboards that you create are set by default to "Me Only" privacy. Only you and the Portal Admins have access to it. However, you can choose to make them visible to them to your team members this way: 1. Go to the Dashboard you'd like to share ...
How many Dashboards can I create?
The Dashboards that you create are set by default to "Me Only" privacy. Only you and the Portal Admins have access to it. However, you can choose to make them visible to them to your team members this way: 1. Go to the Dashboard you'd like to share ...
How do I create a custom Dashboard?
To create a Dashboard, 1. Open Zoho Social. 2. Go to the Reports tab. 3. Click on the Dashboard Icon: 4. Click on the + button 5.Click Add Cards. 6. Select the required Cards from each social network to add to you Dashboard. Your first Dashboard is ...
Where can I access the support tickets created from Zoho Social?
Follow these steps to access support tickets created from Zoho Social, 1. Go to the Reports tab. 2.Click on the orange button 3. Here you can see support tickets grouped under: a. Leads from Lead Ads b. Leads from Social Actions c. Contacts from ...
How can I change the time-range for stats shown in a specific report?
On a Card: 1. When you hover on a Card, next to the ellipsis menu, you can see an expand button. 2. Click on the button to view more details about the stats. 3. On this window, at the top right you will see "Last __ Days" button. 4. Select the time ...
What is the 'Advanced Reports' permission?
If a role in your team has 'Advanced Reports' enabled, team members who are assigned this role can do the following: - Schedule network-specific Cards - View, create, and schedule Custom Dashboards Advanced Reports permission can be set this way: ...
What is the difference between Dashboards and Cards?
A Card Shows the statistics for a specific type of data for a social network. It includes analytics based on the statistics we get from that channel, and is displayed with a graph. Whereas, a Dashboard is a customized report that includes different ...
What is a Dashboard and how does it differ from a Network Report section?
A Dashboard one of the three types of reports for Zoho Social. A Network Report section shows the network-specific Cards that are related to each other under a particular social channel. A Dashboard is simply a report that can be customized with any ...
What are the types of reports available in Zoho Social?
There are three types of reports in Zoho Social: Card: Shows the statistics for a specific type of data for a social network. It is analysed by the statistics we get from that channel and displayed with a graph. Dashboard: A Dashboard is a report ...
Can I access reports for all my social channels?
Due to API restrictions, we get the required statistics only for some channels. The channels for which Cards and thus Custom Dashboards are available are: - Facebook Page - Twitter Profile - LinkedIn Company Page - Instagram Business Profile - Google ...
How far back does the historical data for reports go?
Once you have configured and have been using Zoho Social for a while, the reports will show data up to the last 95 days (3 months). Viewing data earlier than this range is currently not possible but we are working to bring this to you. Tags : reports ...
Can I receive and send messages to LinkedIn users?
No, you cannot send and receive messages on LinkedIn due to API limitations imposed by this network. However, you can continue to send and receive messages for your Facebook and Twitter social channels.
Can I set-up an auto-response when I receive a direct message?
It is currently not possible to set up automated direct messages or canned responses using Zoho Social.
Why can't I see any messages from some of my social channels on Zoho Social?
Messages are only supported for Facebook Pages and Twitter Profiles right now. While you can continue to interact with your engagers directly via the Monitor tab and via posts, the ability to view personal messages sent to your respective social ...
Is it possible to see revenue generation from leads who have been added?
Absolutely, you can easily check the revenue generated by each lead you have added. To do this: 1. Click Reports and navigate to CRM on the right panel. 2. Head to the Revenue tab. You will find details of the revenue generated from the deals that ...
Is there a feature to send responses automatically to anyone who follows me or likes my page?
The auto response feature is not currently available in Zoho Social. We allow you to customize your own messages/responses and engage personally with your audience from the Messages tab. This allows you to establish personal rapport and gain more ...
What is the difference between a CRM Lead and a CRM Contact?
CRM Leads are Connections that have provided their contact information to you and have the potential to be converted into CRM Contacts. For example, you participate in a conference and collect information from people visiting your booth. These ...
How can I add someone as a CRM Lead?
if you've integrated your Zoho Social to your Zoho CRM account, you can go ahead and click on the +Add to CRM or automate the process by going to the Lead Generations tab in Setup.You can find the Add to CRM option in the Live Stream, Monitor tab ...
Is it possible to create a Lead when someone likes a Facebook Page, not just a post or paid ad?
It is currently not possible to create Leads and Contacts through Page Likes using the Social-CRM integration. However, you can add the interactions such as Post Likes/Comments as Leads or Contacts to your CRM account.
Why can't I see Bit.ly in my Brand Settings?
You can see the Bit.ly option in your Brand Settings only if you have completed the following steps: a. You are on a paid Zoho Social plan b. You have linked your Bit.ly account to Zoho Social
Is there a way I can shorten URLs for bulk-scheduled content automatically?
Sorry, you cannot automatically shorten URLs on posts that have been bulk-scheduled. You will have to individually open each draft and shorten any URLs present, before they go out for publishing.
Does the default URL shortener come with all plans?
Yes it does. While Bit.ly integration is only available across paid plans, the default inbuilt URL shortener zurl is available across all plans.
Can I disable URL shortener for a particular post/ all posts?
To disable URL shortener for particular post, simply click on the URL shortener icon on the bottom of the Publishing Window. When the icon is orange, it indicates that it is enabled. When the icon is grey, it indicates that URL shortening is ...
How can I create short URLs?
There are two ways to creating short URLs on Zoho Social. You if you have a Bit.ly account, you can integrate it with your Zoho Social for link shortening. Or you could use Zoho Social's free built-in URL shortening service, zurl. To configure this, ...
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