zoho social
Is there a way to edit posts that are already published via Zoho Social?
Published posts cannot be edited from within Zoho Social. The posts have to be edited directly from each social channel's Page/Profile.
Can I add an image as a URL from Zoho Social?
Sorry, you cannot hotlink an image from the web while composing individual posts. The image should be uploaded from your computer or mobile device. However, you can add pictures as a URL using the Bulk Scheduler. Please note that the Bulk Scheduler ...
Can I upload media directly from the file hosting apps I use?
Sorry, we don't have that option. Integrating with file hosting apps such as Zoho Docs, Dropbox, Drive etc. is a part of our immediate product roadmap. While we're at it, you may try this workaround to upload images from your Drive: Right click on ...
How do I share images from the link I'm browsing through Zoho Social?
The zShare browser plugin helps you share content directly from your favorite browser, without switching tabs. Download and install the zShare plugin for your browser. Once installed, you'll see the zShare icon on the top right corner of your ...
How do I share images from the link I'm browsing through Zoho Social?
The zShare browser plugin helps you share content directly from your favorite browser, without switching tabs. Download and install the zShare plugin for your browser. Once installed, you'll see the zShare icon on the top right corner of your ...
Can I link images from Dropbox or Google Drive when I'm using the Bulk Scheduler to publish my posts?
Zoho Social currently doesn't support the usage of cloud storage solutions like Dropbox or Google Drive to post images via the Bulk Scheduler. However, you can use this website to upload and host your images. Once uploaded, click on the image to get ...
Can I edit images on Zoho Social before posting them?
It is currently not possible to edit images from within Zoho Social. However, we are working on an in-built image editor to edit/re-size images for publishing via Zoho Social. The Image editor feature will be available in our future updates.
Can I upload videos from Google Drive or Dropbox?
No, Zoho Social currently doesn't support the usage of cloud storage solutions like Dropbox or Google Drive to post media attachments across your social channels. You can upload it directly from your device.
Can I view the video within Zoho Social - for instance, in the Published Posts or Drafts section?
Yes, you can! You can preview any supported media content from within the app.
Is the video upload feature supported on the Mobile App?
No, the video upload feature is currently not available on our Mobile app and zShare Browser Extension. However, this feature will be added shortly as it is part of our product roadmap.
Is it possible to set up approvals in the Collaborate tab before I publish the video?
No, it is currently not possible to set up approvals in the Collaborate tab for all types of content. However, this feature is part of our product roadmap.
Is it possible to discuss a video clip with my team in the Collaborate tab?
Yes, you can! Here's how you can discuss a video attachment with your team: Head over to the Published Posts, Scheduled Posts, or the Drafts section under the Posts tab. Click on the ellipsis button at the right hand side of your post. Select the ...
Is it possible to discuss a video clip with my team in the Collaborate tab?
Yes, you can! Here's how you can discuss a video attachment with your team: Head over to the Published Posts, Scheduled Posts, or the Drafts section under the Posts tab. Click on the ellipsis button at the right hand side of your post. Select the ...
Can I upload more than one video post via Zoho Social?
No, it is currently not possible to upload more than one video at a go, due to the API limitations imposed by these social networks.
Why can't I publish multiple images on LinkedIn from Zoho Social?
LinkedIn networks and Instagram Business Profiles currently do not support multiple images. In case you'd like to make a post with multiple images on another network, and you're trying to cross-post the same on LinkedIn and Instagram Business ...
How do I change the thumbnail image of links from Zoho Social?
Thumbnail previews are automatically generated when you type/paste a link in the compose screen. This reflects how your audience would view your post if you share the same link natively from the social channel. Facebook: On Dec 18, 2017 Facebook ...
Can I share video attachments with its URL via Zoho Social?
No, it is currently not possible to share a video using it's URL via Zoho Social. However, you can upload the video file directly from your device. Video upload is supported for the following social channels on Zoho Social: Facebook Page Twitter ...
Why am I unable to publish posts with video attachments through the Bulk Scheduler?
We currently don't support the video upload feature when you schedule posts via the Bulk Scheduler. You can only upload videos to your Facebook Page, Twitter Profile, LinkedIn Page, and Instagram Business Profile from the New Post window.
Why do my images appear rotated when I upload them to Zoho Social?
We're so sorry that your images appear rotated while uploading them to Zoho Social. This is currently a global issue seen across the social media marketing tools. As you're reading this, it's our top priority to give you the best experience and our ...
Can I publish posts with videos from Zoho Social?
Follow these steps to upload one video along with your post: 1) Click the New Post button from the Home screen or the Posts tab. 2) From the Publishing window that appears, click on the respective social icons to publish your video to the desired ...
Help! I'm having trouble with the image size and format while posting from Zoho Social.
Each network has different upload requirements, so we've put together a table for you to check whether your image specifications match with each network’s upload criteria. Specifications for uploading images via Zoho Social Social Channels Size ...
What are the image dimensions and aspect ratios for different social networks?
Uploading images via Zoho Social works differently for different social channels. Sometimes, you might run into an error message on Zoho Social while trying to upload certain images across multiple social channels. This is because your image wasn't ...
Can I publish posts with multiple images from Zoho Social?
Yes, you can! Click the camera at the bottom of the Publishing window to add images to your post. Specifications for Image Upload Each network has different upload requirements, so we've put together a table for you to check whether your image ...
What happens when I pause posts for a Brand in Zoho Social?
Please note that the pause/ resume feature is available only for the Admins in the Standard Plan and above. All the posts that were previously scheduled or get scheduled will be on hold until an Admin clicks Resume. If a post's scheduled time has ...
Can you tell me situations where I'd have to pause/resume posts?
Please note that the pause/ resume feature is available only to the Admins in the Standard Plan and above. Of course! Here are two examples of social media apocalypse where you'd find yourself wishing for a pause button: 1. During an external crisis ...
Is it possible to bulk schedule posts for Instagram?
Yes, you can bulk schedule posts to all connected social channels on Zoho Social, including Instagram.
How do I manage multiple Instagram accounts from Zoho Social?
You can add a maximum of 1 Instagram account (Business/ Personal) to a Brand in Zoho Social. If you want to manage multiple Instagram accounts, you will have to set them up as separate Brands. If you are publishing posts to multiple Instagram ...
Why am I unable to like posts, comments and view likes on Instagram?
Due to recent API changes by Instagram, all third party tools like Zoho Social are unable to continue supporting some features. While you can continue to publish and schedule Instagram posts from Zoho Social, the ability to like posts, comments and ...
Can I post Instagram Stories via Zoho Social?
Zoho Social does not support Instagram stories because Instagram doesn't offer an API for this feature yet. However, you can continue to Publish/Schedule posts to your Instagram Business/Personal Profiles using Zoho Social.
It is possible to connect an Instagram Creator account without linking it to a Facebook Page?
Yes, it is possible to use Zoho Social while on an Instagram Creator Account without linking a Facebook page. However, direct publishing is not supported for Creator Accounts, which means that you would have to manually publish to Instagram via push ...
I have been a Zoho Social user before Instagram's API changes. Will I be affected by the changes?
If you authenticated your Instagram Business Profile to Zoho Social before the Instagram API deprecation, some features like accessing your Instagram Connections from your Brand's Connections tab will still be available to you. However, you won't be ...
Can I tag images and add a location when I post to Instagram and Facebook via Zoho Social?
It is currently not possible to tag images and add a location to posts for any of the connected social channels on Zoho Social. However, this feature is on our product roadmap.
Can I publish a post with multiple images to Instagram directly from Zoho Social?
Due to limitations with Instagram's new APIs, you can only directly publish 1 image to Instagram Business Profile from Zoho Social. If you have added multiple images for posting to Facebook and Twitter, you will have to select 1 image that you'd also ...
Why can't I see my Instagram Connections?
You may be unable to view your Instagram Connections because you authenticated your Brand's handle to Zoho Social after the API deprecation came into effect. If your brand's Instagram handle was connected to your Brand's Zoho Social account before ...
Why am I unable to monitor Instagram users and keywords on Zoho Social?
Due to Instagram's decision to deprecate it's API, some of the features— including adding monitoring columns (user-specific posts, user search, post view from liking/commenting from monitor tab) are no longer available to users.
Why can't I 'Like' or 'Comment' on Instagram updates from my Monitor tab?
Some Monitor columns for LinkedIn and Instagram are not available currently due to API restrictions on these networks. Unfortunately, this is one of the features that was withdrawn after the Instagram API deprecation came into effect.
Can I search @usernames and hashtags on Instagram?
While you can create hashtag search columns for Instagram from your monitoring tab, you can no longer search for Instagram users, due to the API changes by Instagram. However, you can continue to search for users and hashtags natively from the ...
How will the Instagram API changes affect my publishing?
If you're using an Instagram Business Profile on Zoho Social, you can continue to make posts directly from your dashboard. In case you wish to use an Instagram Personal Profile for your business, you can use a workaround to publish posts.
How does Instagram repost work on Zoho Social?
Only Instagram Business Profiles can repost images and videos on from the Hashtag search columns and pop-ups from the Monitor tab. Make sure you have authenticated your Instagram Business profile with an associated Facebook Page to ...
How do I optimize an image while directly posting to Instagram?
As a Facebook Marketing Partner and Instagram Partner, we try and bring the best solutions to you. However, due to limitations with Instagram's new APIs, you need to keep a few points in mind while posting images to Instagram. If you manage ...
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