zoho social
How do I schedule and publish posts on my Instagram Personal Profile?
If you've connected an Instagram Personal Profile to Zoho Social, you will not be able to directly schedule or publish posts via Zoho Social. You'll need the Zoho Social mobile app along with your web app to publish posts on Instagram. All your ...
Troubleshooting errors in authenticating a Business Profile to a Facebook Page
To authorize a Facebook account that's connected to your Instagram Profile, you need to have an Instagram Business Profile. Instagram Business Profiles are authenticated with the Facebook Page they are connected with, and it is likely that you are ...
How do I authenticate my Instagram Business Profile with a Facebook Page?
You're just a few steps away from accessing features like direct publishing, commenting, and creating hashtag search columns on Zoho Social: 1) Go to Settings, select Social Channels, and click Set up Business Profile, next to the Instagram icon. ...
How do I switch to Instagram's Business Profile?
There are three types of accounts on Instagram: 1. Personal Profile 2. Business Profile (Professional) 3. Creator Profile (Professional) On Zoho Social we help manage Professional accounts for Brands. In this, a Creator Account does not have access ...
How is Instagram's Business Profile different from a Personal Profile?
New to Instagram's Business Profile? Read on to know the difference and follow what best suits you. Personal Profile You get to keep your profile private. The performance of your profile and posts depends completely on organic reach. You won't run ...
What are the different kinds of Instagram profiles I can connect to Zoho Social?
You can connect either of the two types of Instagram Professional accounts to Zoho Social— Business and Creator.However we recommend that you connect a Business Account to Zoho Social to access all capabilities.
I have a creator account, why can't I publish to Zoho Social?
Due to API restrictions Instagram Creator accounts cannot publish *directly* to Zoho Social. However you can publish with push notifications on your mobile. With a creator account, you can also see already published posts and view reports. To access ...
What is the difference between Instagram creator and Business profiles?
On Instagram, a Creator Profile is a Professional account for Single-person brands (Personal Blogs, Artists, etc.) and Business Profile is a Professional account for businesses. We recommend that you connect a Business Account to Zoho Social. Learn ...
What happens when I delete a CustomQ time-slot?
If you delete a CustomQ slot, that time slot will no longer appear within the CustomQ option for post authors to schedule a post to it. However, any posts that were already scheduled for this time slot prior to deleting it would go out as per their ...
Can I schedule a post using the Scheduler and CustomQ for the same time-slot?
The CustomQ feature is designed to help you avoid overlaps. Whenever post authors select the CustomQ option, their post will automatically be scheduled for the next available time slot. As long as your team uses CustomQ to schedule content, two or ...
What is the difference between scheduling posts and adding them to publishing Queues?
Both the scheduler and queues feature, essentially help with the same thing - advance-scheduling posts to be automatically published at a later date and time. A. Scheduling posts using the Scheduler feature on Zoho Social, lets team members decide ...
How do I schedule a post using CustomQ?
To schedule a post using CustomQ: Click on New Post button on your Zoho Social home screen On the left side of your publishing window, you'll see the Queues tab (not able to see it?) Under CustomQ, the next available time-slot will be displayed if ...
Who can set-up CustomQ publishing slots?
CustomQ slots can be set-up for multiple Brands that are managed under a Portal. While it can be used by any team member with publishing permissions, it cannot be set-up by them. CustomQ slots can be set-up and managed only by the Portal Admin or ...
What are Queues on Zoho Social?
Queues are designated time-slots for your content pipelines. On Zoho Social, you can use 2 kinds of queues: SmartQ - Auto-generated time slots: These are intelligent time-slots generated by Zoho Social for each of your connected social channels. ...
Can I set up publishing queues for all my social channels?
Yes, when you set up your CustomQ , it automatically applies to all connected social channels that are part of your Brand. You can set a maximum of 25 slots each day.
Can I get SmartQ suggestions for all of my social channels?
Currently, SmartQ suggests the best time to post for the following social channels if you've linked them to your Brand on Zoho Social Facebook Page Instagram Profile Twitter Profile Whenever you select the SmartQ tab, you'll see suggestions that ...
How can I set up CustomQ slots?
On Zoho Social, Brand Admins and Portal Admins will be able to set up Custom Q slots. To do this: Click on Brand Settings under Settings, and then click Publishing. You will see the CustomQ Settings on screen. Here you will see a list of days of the ...
Can I customize/make changes to a CustomQ schedule?
If you are a Portal Admin or Brand Admin, you can customize your CustomQ time-slots for a Brand by adding new queue slots or deleting existing queue slots. You can do this by accessing the Publishing tab underneath Brand Settings within the Settings. ...
Why is the CustomQ feature not showing up on my publishing window?
On Zoho Social, CustomQ is only available in the Professional Plan and Agency Plans. Currently, it's not available in the Standard Plan or Free Plan. If you have Admin access to a Brand, you can set-up CustomQ using these following steps: 1. Click ...
What is the CustomQ and how does it work?
CustomQ is a form of scheduling that helps your Brand maintain a consistent posting schedule and avoid overlaps. Your Brand's CustomQ can consist of unique publishing slots for every day of the week. To get started with CustomQ, a Brand or Portal ...
What happens when I select more than 1 social channel for SmartQ publishing?
SmartQ publishing helps curate the best time for publishing content on a specific social channel. The next best time generated for your Twitter Profile for instance, may not be the same as for Facebook Page. However if you decide to schedule a post ...
How does SmartQ work?
SmartQ suggests best times for you to schedule your content, based on how your audience has engaged with you across different social networks. When you open the New Post window to create a new post, you will see scheduling options on the right. To ...
Can I publish my posts simultaneously on all social channels?
You can publish and schedule a post for all connected networks simultaneously.
Why are some of my posts not getting published?
Your posts may fail to get published for the following reasons: If the social media network you're publishing on, needs to be reconnected for security reasons. Due to an error in the image size. Posted a duplicate content.
What is the difference between the publishing features available on the Standard plan and Professional plans?
The following table lists out the publishing features available on the Standard plan and the Professional plan.
Why am I unable to tag Instagram users when I publish posts via Zoho Social?
Tagging is available for Twitter, Facebook, LinkedIn, and Instagram. However, you will not receive tag suggestions for Instagram when you @mention users via Zoho Social. So, make sure you mention the right username for Instagram.
Can I customize my posts for a specific geographical location?
Yes, posts on Facebook and LinkedIn can be targeted to specific locations while scheduling or publishing. After inputting the content, select the the circular GPS-like button at the bottom of the publishing window.. This 'set-targetting' button helps ...
Can I publish posts with emojis via Zoho Social?
Yes, you can add emojis to your post. Here's how you can do that:. While composing a post or comment, press the Emoticon at the bottom of the text box then select an emoji to add it to your cursor location or you can use the keyboard shortcut (:) to ...
How do I set up Custom Targeting on Zoho Social?
Facebook: When you're creating a post on Facebook, you'll be able to target your posts to your audience in a particular country, or to those who speak a particular language. To create posts for a target audience: Click the Set Targeting icon in the ...
What are the character limits for different social networks?
The following are the character limits for each one of the social networks as defined by the respective network: Social Channels Character Limit Facebook Page 63,206 Facebook Group 63,206 Twitter Profile 280 LinkedIn Page 1,300 LinkedIn Profile 1,300 ...
Why can't I access Settings and a few other tabs in Zoho Social?
Depending on your role, the Admin of the Zoho Social account you're active on may have restricted which sections you have access to.
How many roles are available in Zoho Social?
There are three types of roles that can be assigned to Team Members by the Admins in Zoho Social: Portal Admin When you sign up for Zoho Social, A portal will be auto-generated for you and you will be assigned as the Portal Admin. You will now be ...
Why aren't members removed from my list after I deactivate them?
When you deactivate a member, they will not be able to access your Zoho Social account. They will still show up in your Brand Members list in case you want to add them back, but their status will be marked as Inactive.
How can I add members to my brand on Zoho Social?
You can add brand members by following these steps: 1. Go to Settings on your Zoho Social web app and select Brand Members and Roles from the drop-down 2. Click on All Members and from here click the +Invite button to add a member 3. Once added, you ...
Can I create custom roles?
Yes. Navigate to Settings and click Brand Settings. Click Roles and Permissions. Here's where you can create custom roles and assign them their own set of permissions.
How do I invite my clients to my Brand on Zoho Social?
Follow these steps to invite clients to your portal: 1. Click Brand Members & Roles under Settings. 2. Go to the Client Members tab and click the Invite button. 3. Enter the client's email address and click Invite. If you want to invite more than one ...
How can I track all the Admin and User activities performed within Zoho Social?
You can monitor this activity directly from the Audit Log available in Zoho Social. The Audit log displays a chronological log of all the key actions performed by Brand Admins and Portal Admins. From here, the Portal Admin can find live data ...
How can manage the roles and permissions of my brand members?
You can mange the roles and permissions of your brand members by heading over to Settings> Brand Settings> Brand Members. Click on the role next to the team member and select a desired role from the drop down box that appears. You can also check ...
How can I remove team members from a Brand?
Only the Portal Admins and Brand Admins can remove team members. If you want to remove a member, follow these steps: 1.Click Settings. 2. Click Brand Members & Roles. 3. When you hover over a member's name, you will see an X icon. Click it to remove ...
What happens to posts made/scheduled by team members who have been removed?
All posts scheduled by a team member who has been recently removed will go out as scheduled. Similarly, all posts, comments and discussions created by them will also exist. However, any Monitor tabs they have created will be removed from the brand.
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