zoho social
Why am I unable to re-authenticate my social networks?
Only users with Admin access to the social networks can authenticate them in Zoho Social.
Why is Zoho Social asking me to re-authenticate my account after I configure my pages?
For security reasons, many social networks only let you stay logged in for 60 days. Once the 60-days login period lapses or if your password changes, you'll have to re-authenticate your account in Zoho Social.
Why aren't any pages shown on the list after I sign in to the social channel?
There might not be any available pages to configure the account. Check your settings in the Social Channel in case you missed adding it there. Usually, this happens when you don't have any pages connected to your social channel. Other reasons could ...
How to remove a page I'm currently managing and use Zoho Social for a different one instead?
Click Settings and select Social Channels. Click Disconnect to remove a page. To connect a different one, click Connect and go ahead with authorizing a new page.
Why are some of my social channels missing on the Live Stream tab?
You can only view the following social channels on your Live Stream - Facebook Page, Twitter Profile, and Instagram Profile. Google My Business listing, Facebook Group, and LinkedIn channels (Pages and Profiles) cannot be monitored or viewed on the ...
What social channels can I manage with Zoho Social?
With Zoho Social, you can manage your social media presence across the following channels: Facebook Page Facebook Group Twitter Profile LinkedIn Company Page LinkedIn Profile Google My Business listing Instagram Profile You can add one each of the ...
Does Zoho Social currently support Scheduling and Publishing on Youtube?
Sorry, Zoho Social does not currently support Youtube. We're working towards this as it is definitely on our product roadmap. Meanwhile, you can publish on Facebook, Twitter, LinkedIn, and Instagram.
When will I be able to start publishing on Pinterest from Zoho Social?
Sorry. At the moment, Zoho Social does not support Pinterest. However, you can expect this integration very soon as this is definitely on our product roadmap.
Why am I unable to add a Google My Business listing on Zoho Social?
Only a verified business listing can be added to Zoho Social. If you're unable to connect a business listing please make sure you have completed the verification process, or contact the account owner to verify this listing.
Can I bulk schedule posts on Google My Business?
Yes, you can bulk schedule your content to all your connected social channels- including your Google My Business listing. All you have to do is, click on Bulk Schedule from the New Post button on your Home screen or the Posts tab. You may optionally ...
Why am I unable to post images on my Google My Business listing?
Zoho Social does not support multiple images on Google My Business. Also, you'll always have to make sure that you're uploading an image along with a text when you are publishing posts on your Google My Business listing via Zoho Social. Learn more ...
Can I view customer reviews of my Google My Business listing on Zoho Social?
You can view and respond to customer reviews of the business listing from the Monitor tab. When you sign up for Zoho Social, you'll see the following columns already added for you: Reviews (If you have connected to a Google My Business listing) ...
Why am I unable to connect more than one Google My Business listing on Zoho Social?
You can connect one Google My Business listing to each Brand on Zoho Social. If you're managing multiple business listings, you will have to create another Brand on Zoho Social.
How is Google My Business different from Google Plus Page and Profile?
A profile on Google+ is quite similar to a personal profile on Facebook or LinkedIn. It helps you share your opinions, take part in discussions and connect with like-minded individuals and communities on the network. Although it has not really caught ...
Can I view and edit posts on Google My Business from within Zoho Social?
Yes, you can view posts that scheduled and published on your Google My Business listing. However, you won't be able to edit them.
Can I read and reply to Questions on my Google My Business listing?
Sure! Once you have connected your Google My Business listing to Zoho Social, you can read and reply to Questions received on your listing. You can also view all the Answers and likes the question received. If the question was answered by a guide on ...
Can I upload videos or multiple images to my Google My Business listing?
Due to API restrictions, Zoho Social does not support multiple images and video upload on your Google My Business listing. However, you can publish posts with one image and add a CTA button.
How can I publish posts to Google My Business?
Zoho Social lets you schedule posts and publish posts to your Google My Business listing. You can publish "What's New" posts to your business listing and also add a CTA button with each post that will redirect your audience to a website. The posts ...
Does Zoho Social have an integration with LinkedIn Sales Navigator?
Currently, Zoho Social does not have an integration with LinkedIn Sales Navigator. However, Zoho CRM has an extension for LinkedIn Sales Navigator that you can try.
Why am I not able to see my LinkedIn profile on the Brand Health?
Brand Health will give you key stats of your business pages such as Facebook Page, LinkedIn Page Twitter Profile and Instagram Profile. At the moment, we don't show stats from your LinkedIn Personal Profile due to API limitations that prevent us from ...
Why can't I view my LinkedIn Profile connections under the Connections tab?
This functionality is not available for LinkedIn profiles due to API restrictions.
Can I monitor my LinkedIn profiles from my dashboard?
LinkedIn has not allowed API access for neither it's pages or profiles to be monitored.
Why can't I see stats and analytics for my LinkedIn Profile?
This is because stats and analytics are unavailable for Personal Profiles, unlike for Pages which is commonly used by businesses. However, you can continue to view and create reports for your pages on the same network.
Can I tag people on LinkedIn from Zoho Social?
No, but you can @mention LinkedIn Pages (not personal profiles) with Zoho Social. Use the '@' symbol followed by the name of the Page. A drop-down will display all the matching page suggestions for you to choose the right one. Select the correct page ...
After connecting a Facebook page to Zoho Social, how many old posts will I be able to access?
When you first connect your Facebook page, Zoho Social imports data from the past 30 days. From then on, Zoho Social aggregates all the data from your Facebook page in real-time. For example, if you connect your Facebook page on May 1st, you'll see ...
Why am I unable to open Zoho Social integration on my Facebook business settings?
Facebook often prevents users from making frequent changes to their apps under Business Integration. Here's a quick work-around that can help you manage permissions for Zoho Social on Facebook. Here's how you can update permissions for Zoho Social on ...
Can I manage multiple Facebook pages with Zoho Social?
Sure. You can manage multiple Facebook Pages by setting them up as separate Brands in Zoho Social. Brands can help you group social media accounts for different business entities. Each Brand can include one each of the following: Facebook Page, ...
How can I authorize Zoho Social for Facebook Groups?
You cannot configure a Facebook Group on Zoho Social unless you allow access to let Zoho Social post on behalf of your account. Keep in mind that only Facebook Group admins can authorize third party apps like Zoho Social on their Facebook Groups. ...
Can I publish to a Facebook group on Zoho Social?
Yes, you can publish and schedule content directly to Facebook Groups using both the Publishing window on Zoho Social and the zShare browser extension as well.
Why can't I publish posts to my Facebook Profile?
You cannot publish to your Facebook Profiles because Facebook has restricted API access to third-party social media tools like Zoho Social from using this functionality.
Why am I unable to connect a Facebook Group managed by my Facebook Page?
You can connect a Facebook Group if yourFacebook account is an admin of the Page. That's why you may not see the group when you try to connect it to Zoho Social. This is due to API restrictions you can only connect Facebook Groups that are managed by ...
Managing your Paid Plan
A social media management tool is an investment, and we understand that you want to ensure you're making the right choice for your business. This is why we invite you to try Zoho Social for free with our 15-day free trial. This allows you to check ...
Closing your Account
Here are the steps to deleting your portal (account) permanently and erase all its data from Zoho Social. Users who are not on a paid plan can follow these steps to delete a portal: 1. Go to Settings 2. Head to Portal Settings 3. Under the Portal ...
Agency Editions
Social media marketing is a demanding business. For an agency that's juggling the needs of different brands and managing social media accounts for multiple clients, it is crucial to choose a tool that will make the job easier. Zoho Social for ...
Zoho Social web vs mobile
Understanding a feature-packed social media marketing tool can be quite overwhelming, to say the least. Particularly when you are new to the product, and you're still trying to figure your way around. However, that's what we are here for—to help make ...
Notifications
To customize the notifications you want to receive for your Brand, go to Settings and then select Notification Settings. Enable or disable the toggle next to—Posts going live, Post failures, and Engagement—on social networks to subscribe or ...
Creating a Twitter Thread on the Mobile App
Twitter is all about expressing in a few lines. However, sometimes you want to connect your tweets and create a flow. Twitter threads can be a powerful marketing tool when used creatively. You can use a thread to bring an old tweet back to the feed, ...
Instagram Publishing for Mobile
Publishing and Scheduling Posts Instagram posts can be published in the following ways on Zoho Social: Direct publishing from Zoho Social Publishing via Zoho Social (Mobile App) + Instagram App This is determined by the type of Instagram Profile you ...
Publishing and Scheduling
With the Zoho Social mobile app, you can manage your social media presence on different channels– everything from creating and scheduling new posts, monitoring what's being said about you, to analyzing posts based on real-time metrics— all while ...
Facebook Lead Gen Reports
Lead Ads Statistics Once you've set up a Lead Ads campaign, you will want to measure its performance. This includes being able to identify the number of leads generated from Facebook Lead Ads, the demographics of the leads being generated, and more. ...
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