zoho social
Managing your tickets from the Reports tab
You can get an overview of all tickets created from social media in the form of a Report on Zoho Social. Here, you can gain insights about when ticket was created, the owner of every ticket in Zoho Desk and the departments they belong to. You can ...
Creating tickets from Zoho Social
Zoho Desk integration can help your brand convert social media engagements into tickets that can be resolved by the support team. This way, your business can provide a seamless social customer service experience. Zoho Social lets you respond to ...
CRM Reports
It's important to know where your leads are coming from. It's equally important to know whether those leads are being converted into successful deals to contribute to your brand's progress. For all those who have integrated Zoho CRM to their Zoho ...
Lead Generation
The key to generating leads is sharing interesting content, keeping your audience engaged, and listening carefully to what people are saying about your brand on social media, because that's where you will find a large number of your customers. If ...
Adding CRM Leads and Contacts
When you encounter a potential Lead or Contact anywhere in Zoho Social (in your mentions, or live stream), you can add them as a CRM contact for potential sales prospects: You will be able to add them as a new Lead, or associate them with an ...
Zoho CRM Integration
Zoho Social can be integrated with Zoho CRM to help your business generate more leads from social media and close deals faster. By integrating Facebook Lead Ads with Zoho Social, you'll be able to: Set up rules to automatically push Leads ...
Zoho Social Lite Edition
The Zoho Social Lite edition is exclusive to those who've subscribed to any of the paid editions in Zoho CRM and/or Zoho Desk. All the Brands that are set up in the Social tab in Zoho CRM and/or Zoho Desk will automatically be in sync with Zoho ...
Audit Log
The Audit Log in Zoho Social ensures that all activities performed by the Admins within the Portal are documented in one place. It displays a chronological log of all the key actions performed by Brand Admins and Portal Admins in Zoho Social. From ...
Approvals and Collaboration
Zoho Social has a Collaborate feature specially designed to optimize your team work. You can use Collaborate tab to get approval on your Draft posts. When a Team Member shares a draft in the Collaborate tab, other colleagues can share their feedback ...
Starting a Discussion
You can directly start a discussion with your Team Members or Custom Share an update with a specific set of people you're working on a project with. The Collaborate tab is the ideal place to bounce off fresh content ideas with your team. To create a ...
Team Collaboration
The Collaborate tab provides a dynamic space that your entire team can use to discuss your brand's social media marketing efforts. This feature not only helps you bring relevant discussions from all other features of the product (like Reports, ...
Brand Health
It's important to stay on top of your Brand's performance on every social channel. Brand Health helps you with precisely that. Think of it like a fitness tracker, but for your brand. It provides you with stats and numbers that help you understand how ...
Custom Dashboards
Creating a new Dashboard You can create customized dashboards to collate and analyze data across social channels. You will be able to add the different Cards available for each network in your Custom Dashboard as per your requirements. Adding Cards ...
Discussing, Scheduling, and Exporting Reports
Discussing Reports On Zoho Social, you have the option to discuss individual (report) Cards that's available for different networks, with your team members on the Collaborate tab. To discuss Cards, follow these steps: Head over to the Reports tab ...
Getting Started with Reports
The Reports tab on Zoho Social offers a comprehensive way for you to look at numbers, and help you dig deeper into data to understand and analyze your Brand's performance. We provide 80+ cards with graphs, charts, and tables to display important ...
Instagram Notifications
Post notifications for Instagram are routed through the mobile app. This is because, while Zoho Social supports Direct Publishing to Instagram Business Profiles, publishing to an Instagram Personal Profile works differently owing to API limitations. ...
Managing Social Media Connections
The Connections tab is where you can view and manage all of your Connections. Zoho Social will automatically update your Connections list with everyone who has interacted with your Brand on Facebook and Twitter; this includes following, liking, ...
Managing Notifications
Given how fast-paced the online world is, managing social media can get overwhelming. But what if tracking your activities and your discussions were simplified and neatly organized for you? On Zoho Social, you can do this on two levels. You can be ...
Responding from Live Stream
Finding out how your audience is responding to your posts is great. It's even better when you can view which specific post they liked, shared, or commented on—all in real-time. Live Stream can help you with that. You can follow a stream of social ...
Managing Messages
Timely responses to messages can be very useful in building a good relationship with your customers. People usually message a business privately when they have questions or complaints, or when they want to partner with that business. Zoho Social ...
Twitter Lists
Your Twitter feed shows you tweets from everyone you're following and you tend to miss important updates from some users because you may be following many of them. This is why Twitter introduced Lists, a feature which you can use to manage a ...
Tracking Conversations
To help you get the complete picture of what's happening in the social space, Monitor has these three features : Hashtag pop-up User pop-up Conversation View Hashtag Pop-up While using Zoho Social, you may come across a hashtag that is relevant to ...
Removing and Reordering Columns
Admins and column owners have access to remove columns from all users' views. To remove a column: Go to the Monitor tab. Scroll to the column you want to remove and click the ellipsis (...) button in the upper right. Click Remove this column. ...
Managing Facebook Reviews on Zoho Social
For any business to expand and advance, Recommendations or Reviews are essential, as they build significant trust and credibility to a brand. Interacting with your audience through social media reviews is an effective way to make a connection with ...
Best Practices for using Hashtags on Twitter
What are hashtags? Twitter defines hashtags as "a written with a # symbol—is used to index keywords or topics on Twitter". A study conducted by Twitter shows that "Tweets with hashtags (the # symbol, immediately followed by the subject or keyword ...
Best Practices on Repeating Posts
A good social media marketing plan revolves around keeping your content pipeline up and running to actively engage with your audience. However, it is equally important to avoid redundant, and duplicate content that may come across as spam to your ...
Preventing misuse and spam on Twitter
Preventing misuse and spam on TwitterTwitter defines Spam as "bulk or aggressive activity that attempts to manipulate or disrupt Twitter or the experience of users on Twitter to drive traffic or attention to unrelated accounts, products, services, or ...
Best Practices for Reposting on Instagram
Reposting other users' posts can not only help your business build new connections, but also help you find and share fresh and resourceful content to keep your followers engaged. There are other good reasons to Repost-- explicitly complimenting and ...
Bulk Scheduler
A strong social media presence is based on being active and publishing relevant content. However, it is a challenge to keep posting content on a regular basis. If you have a lot of content that's ready to be published, but you're unavailable to ...
zShare Browser Extension
Think of your favorite social media channels and you'll realize content-sharing is up there as one of the top reasons why so many others love it too. For a brand, this spells a wide range of opportunities. With a social media management tool, your ...
Creating a Twitter Thread
Twitter is all about expressing in a few lines. However, sometimes you want to connect your tweets and create a flow for a story. Twitter threads can be a powerful marketing tool when harnessed creatively. You can use a thread to bring an old tweet ...
Rescheduling Unpublished Posts
Unattempted posts Unattempted Posts displays a list of posts that failed to go live when you published them. This could happen when there's an error in sending a request to the concerned social media networks while publishing your posts. You can ...
Publishing Calendar
With the Publishing Calendar, you'll get a complete overview of all your scheduled posts for the entire week or month, depending on your calendar view. You can find the Publishing Calendar in the Posts tab if you're on the Professional paid plan or ...
Viewing and Editing Posts
If you want to see your posts, you'll find them under Views. To find posts that were published or are scheduled for publication on a particular date, use the Publishing Calendar. Click the arrow buttons to toggle between months, then click on a day ...
Editing Drafts
Editing your Drafts Here are some points to note when you're managing drafts: Only users with publishing permissions can edit Drafts. Admins on Zoho Social have permissions to schedule and publish posts by default. To edit your drafts, follow these ...
Instagram Publishing
Publishing and Scheduling Posts Instagram posts can be published in the following ways on Zoho Social: Direct publishing from Zoho Social Publishing via Zoho Social (Mobile App) + Instagram App This is determined by the type of Instagram Profile you ...
Scheduling posts with SmartQ
If you want to find the ideal time to post when you grab the attention of your target audience, you can use the SmartQ feature in Zoho Social. Create your content as you usually would, then click on SmartQ from your Publishing window. The SmartQ ...
Scheduling Posts with Custom Queues
CustomQ While managing the social media accounts for your Brand, you might want to set up a pre-determined schedule for your content. This is particularly useful if you want to maintain a consistent posting schedule so your audience can expect to see ...
Custom Scheduling Posts
If you want to schedule your content ahead of time instead of publishing it right away, you can choose to schedule a date and time of your choice. Scheduling posts in advance will help you save time, and plan and organize your content better. It can ...
Repeating Posts
Once you've decided to schedule your content on a date and time of your choice, you also have the option to schedule the post to be repeated multiple times across social channels. This feature is available on all social channels. You can set posts on ...
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